Marketing Operations Supervisor

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Position Summary:

This position is responsible for the supervision of the operational and personnel activities of the Arena Club and Momentum Event Center.

Primary Duties and Responsibilities: Includes but not limited to:

• Assists with the hiring, training, coaching and counseling for the VIP Event Leads to ensure the highest level of guest service
• Oversee the day-to-day operations of the department
• Event builds, including managing and delegating requests for upcoming Arena shows, Public and Private events, and promotions
• Monitor and maintain the published schedules for Arena Club, Momentum Event Center, and additional Marketing events, including documenting availability for On Call Team Members, variance logs, contacting team with changes or when additional coverage is needed.
• Administers and oversees the Arena Club and special event ticket distribution for all events
• Evaluates player gaming levels and decides guest event response and access
• Assists with managing the guest seating chart for all events based on established criteria and policies and procedures, including special seating and ADA requirements
• Responsible for the maintenance and distribution of information for all entertainment and special events via the property information screen
• Assists with creating and maintaining events in the ACSC, Portal admin panel, Avatar and ticket distribution software
• Assists with compiling detailed records and reports of each show
• Prepares communication and FAQ sheets for pre-shifts
• Makes daily operating decisions based on departmental goals
• Supervises internal procedures for employee skill expansion, transfers and worker profiles
• Assists with the training and follow-up for SMART alcohol training
• Assists with the preparation of annual performance appraisals and provides feedback on their job performance
• Interdepartmental communication for scheduling, event criteria’s and requirements, guest service
• Maintains property knowledge
• Interacts with guests and provides event information
• Maintains and respects confidentiality of marketing programs and guest information

Secondary Duties and Responsibilities:

• Determines shift operating methods, structures and procedures consistent with goals established by the VIP Event Manager and Director of Loyalty Marketing
• Assists the Manager with issuing disciplines or commendations, as needed
• Attends meetings and training as needed

Minimum Education and Qualifications:

• High School Diploma or equivalent
• Two years of experience in personnel staffing and scheduling, shift supervision and operational planning

Competencies:  Incumbent will master the following competencies while in this position:

• Excellent written and verbal communication skills
• Excellent organizational and multi-tasking skills
• Intermediate knowledge Word, Excel and Outlook
• Momentum Program
• ACSC Casino Management System and SharePoint
• Ability to coach, counsel and train VIP Event Leads
• Momentum Program

Training Requirements:

• Knowledge of department policies and procedures
• Must attend all appropriate Human Resources Supervisor Training classes
• Understanding of Mohegan Sun’s time and attendance 
• Intermediate knowledge of Arctics, PowerPoint Cognos, the Loop, and SharePoint
• Knowledge of the creating and editing of Excel spreadsheets, Power BI and Cognos reports
• Annual training for cyber security, ethics, etc
• SMART and Responsible Gaming Training

Physical Demands and Work Environment:

• Must be able to work in high energy environment with smoke, loud noises and low lighting
• Must be able to walk, climb stairs, stand, bend, stretch and climb stairs for an extended periods of time
• Must be able to sit in front of a computer screen for extended periods of time
• Must be able to lift up to 50 lbs
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job.  Mohegan Sun reserves the right to make changes in the a