Outreach Specialist - Medical bill Healthcare experience

Company Description

CNSI delivers a broad range of health information technology enterprise solutions and customizable products to a diverse base of state and federal agencies. We align, build, and manage innovative, high-quality, cost-effective solutions that help customers achieve their mission, enhance business performance, reduce costs, and improve health for over 51 million Americans.

Job Description

CNSI is empowering the delivery of public sector healthcare in claims and encounter processing platforms, provider support solutions, and promoting consumer engagement and interoperability. Our technology-enabled products and solutions connect consumers, payers, and providers to improve health outcomes for one in five Americans.

Summary:

CNSI is seeking a creative, detail-oriented Outreach Specialist with healthcare experience and strong communications skills. The individual will provide support to the Workers’ Compensation Medical Bill Processing (WCMBP) staff, providers, and Office of Workers' Compensation Programs (OWCP) claimants by assessing required outreach response and providing customized information, training information, and other materials to address relevant issues. The successful candidate for this role must be able to interact positively and effectively with others including the ability to work well in a team environment.

To learn more about us, check us out at www.cns-inc.com

Press Release: https://bit.ly/3vEZSvg

Job Responsibilities:

• Communicate directly with Providers and OWCP Claimants
• Train and troubleshoot through Workers’ Compensation medical bill processing issues directly with medical providers (doctors, hospitals, and healthcare facilities)
• Collaborate with other departments and teams to ensure identified issues are addressed and resolved
• Provide strategic input to identify potential outreach initiatives, including analysis of data extracts
• Review and work with procedure codes, HIPAA reviews, billing and claims issues
• Provide on-site event support and initiate follow-ups after workshops
• Assess the stakeholders needs for education and communicate this with management and the customer

Qualifications

Required Experience/Skills:

• Bachelor's degree, preferably in Marketing or Communications OR in lieu of education, equivalent work experience in addition to:
• 5+ years general experience in communications or bill processing in the field of health care
• 3+ years of that experience conducting outreach by communicating with medical providers to identify and assess the need for provider education related to medical bill processing programs/policies or similar environment (may overlap with other experience)
• 3+ years of experience in roles that involved working directly with clients to understand the client's training and content requirements

Preferred Experience/Skills:

• Demonstrated excellence in verbal and written communication skills
• Must be able to work on multiple projects at the same time
• Ability to adjust quickly and smoothly to shifting needs and priorities
• Must be able to work independently
• Must be able to interact positively and effectively with others including the ability to work well in a team environment
• Must be thorough and timely in completing all assigned tasks
• Demonstrate expertise with Microsoft products
• Ability to obtain and maintain NACI clearance
• PL/SQL knowledge
• Medical Bill Pricing experience

Additional Information

About Us:

At CNSI, we strive to be the market leader and most trusted partner for innovative and transformative technology-enabled solutions that improve health outcomes and reduce costs. We’re passionate about helping our clients improve the health and well-being of individuals and families. We succeed when our clients succeed.

Innovation and commitment to our mission are core to our DNA. And through our shared values, we foster an environment of inclusion, empowerment, accountability, and fun! You will be offered a competitive compensation and benefits package.

CNSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, genetic status, family responsibilities, protected veteran status, or any other status protected by applicable federal, state, or local law. We are proud of our diversity and encourage all qualified applicants to apply.

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