Strategic Account Manager

BGIS ITS is currently seeking a Strategic Account Manager to join the team Remote, US and surrounding areas.
 

BGIS is that, Company.
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Are You Looking For

• A company that cares and wants you to achieve your career objective.
• A company that offers you flexibility on the types of rewards and recognition that align with your personal situation.
• A company that puts you and your career first

The Strategic Account Manager achieves client retention and renewal through delivery of quality, value relationship building and maintenance. The position delivers upon client’s business objectives. The Strategic Account Manager demonstrates BGIS values and the company commitment to safety, health, and the environment. 

KEY DUTIES & RESPONSIBILITIES

Account Management

• Develop and maintain personal relationships with key client stakeholders. 
• Manage and grow the existing clients and growing current contracts. 
• Manage client communications, conflict resolution, and compliance on client deliverables.
• Ensure client objectives and concerns are dealt with in a thoughtful and effective manager, informing senior business leadership of any problems that may arise. 
• Monitor progress to ensure KPIs (key performance indicators) are reached and that the achievements are communicated and the BGIS goals evolve with the client. 
• Partner with multiple contacts to manage overall product/project delivery schedule, client deliverables and cross department deliverables. 
• Act as an escalation point for resolving complex client requirements. 
• Demonstrate responsibility for overall financial performance of business activities. 
• Communicate the importance of safety and environment considerations in all work performed by BGIS. 
• Contribute to the completion of other key initiatives as assigned.

Business Development

• Lead client growth by identifying and pursing expansion opportunities for existing clients while collaborating with Senior Director Program Management aligning with business goals.
• Renew and expand services with assigned client base. 
• Identify, implement, and communicate process improvements on client interactions and the process of securing future contracts. 

KNOWLEDGE & SKILLS REQUIRED

• Bachelor’s Degree in business, engineering, construction, management, or equivalent work experience.
• Minimum 4 years appliable work experience in the HVAC or facilities management industry. 
• Minimum 5 years of experience with account management. 
• Excellent verbal and written communication skills. 
• Ability to collaborate in a teamwork environment with internal and external contacts. 
• Problem Solving skills to identify root cause issues and take appropriate steps for resolution. 
• Time Management focus to balance multiple competing priorities. 
• Relationship building to maintain current clients and measure KPIs (key performance indicators).
• Intermediate working knowledge of Microsoft Word, Excel, Outlook, and Project required. Working knowledge of SharePoint preferred. Knowledge of CRM a plus. 

Physical Demands and Work Environment

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.  
• Cognitive skills required to work in a fast paced, client facing environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to minimize risk of outages or damage