Senior Manager - Digital Product Management Financial Crimes Risk

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The newly created First line of Defense Financial Crimes Risk & Controls Center of Excellence (1LOD FCRC COE) will provide a holistic, enterprise-wide approach to our financial crimes risk management (FCRM) activities and will reside within Global Servicing.

This team will be responsible for establishing a robust control foundation for first line of defense FCRM activities across the company globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team will partner closely with Technology to develop and deploy next generation capabilities that address key gaps and strengthen the first line’s ability to detect and prevent financial crimes across our lines of business. The team will work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk & Compliance organization.

Responsibilities:

This position partners closely with US Consumer, Risk, Compliance, Legal, Operations, Technology, Data, and Enterprise Platform teams on strategic initiatives focused on delivering and scaling FCRM capabilities, strengthening regulatory controls, and modernizing the FCRM technology and data landscape.

We are looking for a high-caliber product delivery and solution management leader who can operate in a complex, highly regulated environment, lead cross-functional delivery teams, and balance regulatory commitments with long-term product strategy.

Primary responsibilities include:

• US Consumer SME to deliver assigned FCRM product delivery & solution capabilities by managing day-to-day product execution activities, including backlog refinement, solution requirements, testing coordination, release readiness, and post-deployment stabilization.
• Execute against product vision and roadmap, translating strategic priorities into detailed delivery plans, user stories, milestones, and success criteria.
• Manage workstream-level delivery execution, tracking progress, risks, dependencies, and issues, and escalating blockers or trade-offs
• Partner with Technology, Data, Analytics, Operations, Risk, and Compliance teams to support the build and deployment of integrated financial crime solutions across enterprise platforms.
• Ensure delivery artifacts and implemented solutions meet control, audit, data quality, and governance requirements, in line with first-line ownership and second-line oversight guidance.
• Provide regular, structured delivery updates to stakeholders & partner teams, including status, risks, dependencies, and upcoming milestones.
• Bring product mindset to improve execution efficiency and solution quality, incorporating regulatory feedback, operational insights, and emerging risk considerations into delivery enhancements.

Required Qualifications: