IT Architecture Senior Specialist - ServiceNow ITOM Event Management

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

We help the world run better 

 

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!  

  

What you’ll do 

 

As an IT Architect Senior Specialist in our team, you will act as a Business Process Consultant (BPC) for ITOM Event Management and ensure implementation of our ServiceNow solutions on our harmonized landscape used by thousands of users across the globe. You will work closely with business owners, product managers, and in-house experts in an agile setting. In your daily business, you will align with business to understand details of demands and prepare and design suitable solutions, contribute to implementation, and operations of SAP’s Service Management applications and landscape. You should be able to understand business demands, design corresponding solution architectures and drive implementations with the agile development team. In the program you are leading based on your deep expertise and dedication to establish a reliable and end user friendly solution.  

 

Specifically, you will: 

• Act as a leading BPC  for ITOM Event Management  
• Prepare demos and align with customers 
• Work closely with sprint teams to ensure solution architecture is transferred in working products   
• Be proficient with ITOM/ITSM business processes and transfer business demands to reliable and simple solutions  
• Drive continuous improvements with focus on quality, stability, usability and maintainability  
• Applying DevOps mindset to take operational responsibility for your solutions   
• Establish a trusted partnership with our internal business and technical counterparts and enable “ONE TEAM” spirit from delivery to operation 
• Act as thought leader for other team members 

 

 

What you bring 

 

• Academic degree (Bachelor or Master) in Information Technology, Software engineering, business informatics or related fields  
• 5+ years of professional working experience in architecture or development (with focus on ServiceNow ITOM)  
• Experience in ServiceNow Event Management like integrating various monitoring systems and correlation rules 
• Deep IT/Cloud DevOps knowledge and ability to designing large-scale IT systems  
• Experience in agile application delivery processes, procedures & agile implementation methods (e.g. SAFe)  
• Leader and team player – give guidance and show excellent coordination skills, passionate about execution, motivated and self-managed  
• Excellent interpersonal, presentation, communication and negotiation skills and be an interface to different stakeholders talking “different languages”   
• Strategic thinking, strong problem-solving and analytical skills   

 

Meet your team 

 

We are responsible for harmonizing and optimizing SAP’s support & cloud operations processes and parts of security operations on a user-centric, innovative platform, focused on delivering a simple, stable, effective and desirable internal (for SAP employees) and external (for SAP customers) customer service management. Central to this effort is the 3rd Party SaaS platform ServiceNow and its applications IT Service Management (ITSM), IT Operations Management (ITOM) and Security Operations Management (SecOps). 

By creating this solution, we support all SAP lines of business and cross teams.  

 

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market l