SVP, Program Management

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Position Summary:

This is a senior level Program Management position responsible for the oversight of onboarding and management of new and existing Program relationships across Travel, A&H and AWLS.  This position will be responsible for leading the client support, engagement and growth initiatives as well as ensuring proper controls are followed and alignment is in place between the client and relevant functional areas to include Legal, Operations, Reporting, Claims, Premium Admin, Product Development, Underwriting and Compliance.  This role will also provide strategic direction and execution oversight in the development of profitable scale within new and existing markets both organically and through acquisition.  

Responsibilities 

• Support new sales efforts.
• Support growth initiatives within existing Program partnerships.
• Support large projects and other key initiatives across the Consumer division.
• Develop policies and procedures for new Program onboarding.
• Ensure controls are in place and followed for new and existing Programs.
• Ensure existing Program partners are operating compliantly and under the appropriate contract terms.  
• Engage with all functional areas who support Program onboarding and retention to ensure there is cross functional alignment on deal terms.  
• Will directly oversee program management team.

Experience & Required Skills  

• 15+ years knowledge of Travel Insurance and A&H products (Business Travel, AD&D, Supplemental Health, Occupational Accident, Student Accident, Entertainment, Study Abroad, Youth Sports, Non-Profit).  Knowledge of Warranty and Lenders market is a plus.
• 15+ years of senior leadership responsibilities spanning program development, program management, underwriting and/or risk placement experience.
• Entrepreneurial personality who is results-oriented with sound decision making ability.  
• Extensive knowledge of business, distribution channels, producers, and competitors.
• Strong organizational and communication skills, polished verbal, written, and presentation skills are a must.
• Strong leadership and negotiating skills internal and external.
• Demonstrated strategic planning and organizational leadership capabilities.
• Exceptional relationship management and influencing skills; able to work successfully across multiple stakeholders and multiple functional areas to influence outcomes and drive results.

Education

• Bachelor’s degree or equivalent work experience.

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$265,000 - $295,000/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.