Support Enforcement Specialist Senior, Eastern Virginia District Office W2249 (Repost)

Title: Support Enforcement Specialist Senior, Eastern Virginia District Office W2249 (Repost)

State Role Title: Prog Admin Specialist I

Hiring Range: $52,000 - $62,000, commensurate with experience

Pay Band: 4

Agency: Department of Social Services

Location: DCSE EASTERN VIRGINIA

Agency Website: https:// dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them. Its Division of Child Support Enforcement (DCSE) manages nearly 246,000 cases to ensure that child support payments of over $598 million per year reach families across the Commonwealth.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short- and Long-Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

About the Position:

The Support Enforcement Specialist Senior serves as a program agent for assigned child support cases, engaging families for success so that they have the financial and family support they need to grow and thrive. Duties may include locating non-custodial parents; establishing paternity; determining and assessing child support obligations and health care coverage; and ensuring compliance of child and/or medical support orders through a number of administrative and judicial enforcement actions; provides testimony in court proceedings when required. Manages a substantial caseload in volume and complexity, drawing on a range of case management processes to influence noncustodial and custodial parents and to support their children and will provide direct support to the Division of Child Support Enforcement.

Minimum Qualifications

Demonstrated ability to:

-interpret and apply child support enforcement laws, regulations, policies and/or procedures to ensure compliance and produce outcomes and results.
-give guidance to others that promotes teamwork, improving member contributions and team results.
-Interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered.
-work independently: plan, organize, and handle multiple priorities in a case management/caseload setting.
-work in a considerate and respectful way as a team member to set, clarify and achieve individual and team goals.

Skill in:

-Information collection through interviewing and obtaining/reviewing records, and documents and the ability to analyze and determine the appropriate action in order to achieve results.
-Reviewing, creating and analyzing reports to determine the appropriate actions needed to achieve results.
-Effective oral and written communication.
-Skill in the use of a personal computer using remote access technology, email, automated information systems and Microsoft Office applications.

Additional Considerations

Work experience in case management, gathering and organizing client documentation to process financial transactions and/or account reconciliation. Knowledge of and/or working experience in legal processes, to include preparing legal documents and providing court testimony. Work e