ARIZONA DEPARTMENT OF ADMINISTRATION

Delivering results that matter by providing best in class support services.

Operations Manager

Job Location:

Benefits Services Division (BSD)

This position is available for remote work on a hybrid basis within Arizona

Main Office Location: 100 N. 15th Avenue, Phoenix, AZ

Posting Details:

Salary: $100,000 - $119,500 (DOE) 

Grade: 29

Open Until Business Needs Are Met
First Review of Resumes 1/15/2026  

Job Summary:

The Arizona Department of Administration (ADOA) is seeking a detail-oriented and strategic leader to join the Benefits Services Division (BSD) as an Operations Manager. In this vital role, you will lead the Benefits Operations Team, ensuring the integrity and accuracy of benefits processing for the entire State of Arizona—including universities, the Arizona Commerce Authority, and the Power Authority.

As the Operations Manager, you will serve as a technical and operational anchor for the AZ360 system. You will manage a team of business analysts by coaching them through challenges and opportunities they face, developing a deep understanding of their work and fostering their professional development. You will be responsible for planning the work of your team and understanding the priorities of the Benefits Services Division.

You will also be the representative for the Benefits Services Division in complex technical interactions with our partners within the Department of Administration, the State retirement systems and with our vendors; this will require a comprehensive understanding of the AZ360 system and the rules, regulations and laws that govern the health care of our members around the Statey.

Beyond technical oversight, you will play a key role in statewide education. Collaborating with agency staff, you will help develop training materials and communications that empower employees, retirees, and HR professionals to navigate the state's benefits systems effectively. If you are a manager who thrives on data integrity and helping others succeed, we encourage you to apply.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

• System Stewardship: Serve as the primary Business Owner for the Benefits Services Division within the AZ360 system, leveraging deep functional expertise to diagnose and resolve complex operational challenges and system roadblocks.
• Team Leadership: Supervise and mentor the Benefits Operations Team, fostering a culture of accuracy while supporting individual professional development and the achievement of departmental goals.
• Strategic Communication: Design, deliver, and present comprehensive training programs and communication materials to ensure statewide stakeholders are proficient in benefits systems and processes.
• Data Integrity & Reporting: Oversee the creation, maintenance, and distribution of critical AZ360 reports for ADOA leadership, state agencies, and third-party benefit providers to ensure data-driven decision-making.
• Compliance Management: Lead the auditing and monitoring of Affordable Care Act (ACA) data, including Initial/Standard Measurement Periods and 1095-C Statements; serve as the primary liaison for contracted ACA service providers to ensure regulatory compliance.
• Collaborative Representation: Represent the Benefits Services Division on various ADOA committees and interagency task forces, contributing operational insights to statewide initiatives and special projects.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• AZ360 system.
• File transfer methodologies.
• Accounting processes and procedures.
• Database development and management techniques.
• Federal and state health insurance regulations.
• Benefits business processes relevant to health, dental, life insura