Behavioral Health Manager - FL (Market Wide)

#communityhealth #healthcare

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team: 

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

*This role is a Hybrid role: Virtual, with some local travel

Behavioral health services and care programming are available to all Cityblock members. The Manager, Behavioral Health and Wellness supervises the market behavioral health team both clinically and administratively, along with the Medical Director of Psychiatry and Behavioral Health. The Manager is responsible for the behavioral health team’s contribution to decreasing the overall cost of care for the Market’s population, through high quality BH care focused on populations with complex needs, transitions of care, and ongoing innovation and process improvement around interventions.

• Supervise and manage the market behavioral health team both clinically and administratively, with guidance and oversight by the Market Medical Director and Head of Behavioral Health.
• Responsible for monitoring panel size, key metrics, and overall productivity and effectiveness of BH team members.
• Responsible for BH’s contribution to decreasing the overall cost of care for the Market’s population, through high quality BH care focused on populations with complex needs, transitions of care, and ongoing innovation and process improvement around interventions.
• Collaborate with Behavioral Health and Market Leadership to ensure the Market BH Department adheres to budget.
• Oversee the operational work of any prescribing providers on the team (MD or NP). Specifically, the Manager is responsible for general oversight of the clinical workflow of prescribing providers, although will not provide supervision or have oversight responsibilities for the medical decision making of prescribing providers.
• Build and maintain strong relationships with interdisciplinary leaders within the Market, including Care Team Leads, Medical Director, Nursing Manager and Operational Leaders, as well as with BH Managers in other Markets.
• Lead Market BH quality and safety reviews and be responsible for adhering to quality metrics.
• Participate in BH programming design and innovation with the Head of BH and other Market BH Managers, as well as lead Market implementation of BH initiatives.
• Create