Senior UX Researcher - AI

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking. 

We’re looking for a Senior UX Researcher, to join two small but growing teams:  our emerging business team focused on generative AI, and our new UX research team.

We’re a company that has always stayed close to our customers, but are thrilled to now be building a UX research team that will bring a new level of expertise to our teamwide user research, and specifically be dedicated to our most critical sides of the business and most complex topics - in this case, AI.

Why AI?  We believe this emerging technology opens up avenues to catalyze self-insight and improve human connection, and equip our coaches and members with the skills they each need in order to progress in the ways they seek.  

As a Senior UX Researcher, you will be embedded in the AI team, working closely with cross-functional partners to envision, define, and test what we build, across an array of products. 

Your work will thus be instrumental in defining the next generation of BetterUp products, but also in helping define how AI can augment human connection – and ultimately thriving – ahead.

What you’ll do:

• Quickly and independently design research studies to help drive decision-making for product development (including vision, roadmaps, and execution), in partnership with designers, product managers, and engineers 
• Design and conduct foundational, formative, and evaluative qualitative and quantitative research
• Understand and incorporate complex technical and business requirements into research
• Work with product managers, designers, engineers, and other UXRs, to prioritize research opportunities in a fast-paced, rapidly-changing environment
• Collaborate with a diverse group of cross-functional product, design, engineering, behavioral science, and product marketing partners to achieve overall alignment and impact
• Synthesize and communicate research findings to drive understanding and user empathy on your team and across the organization
• Use your expertise to teach your quantitative and qualitative methods to other members of the team

If you have some or all of the following, please apply:

• 5+ years of relevant industry (non-academic) experience as an applied researcher
• Advanced degree (Master’s or Ph.D.) in Human-Computer Interaction, Psychology, Statistics, Data Science, Behavioral Economics, Human-Centered Design, or a related field; or BA/BS and equivalent industry experience in a product-centric environment
• Previous experience conducting AI-related research (bonus:  previous experience conducting trust- or privacy-related research)
• Previous experience conducting conversation- and interaction-related research 
• Experience planning and conducting mid-to-large scale research projects across various product phases
• Experience with mixed methods, and ideally with a focus on strategic and/or quantitative research
• Deep understanding of the strengths and weaknesses of different research methods, including when and how to apply them during various product phases
• Demonstrable experience partnering with product management, engineering, design, data science, analytics, product marketing, and other product researchers
• Ability to quickly tailor and design effective, appropriate research methodologies within time and resource constraints
• Ability to create compelling presentations and confidently convey research insights through storytelling to technical and non-technical audiences
• Experience influencing business and product decisions using research and data.
• Excellent verbal and written communication skills
• Active learner, actively seeking to expand and share knowledge and expe