Site Services Team Leader

The Opportunity:

In this role, you will report to the Site Services Team Leader and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: Austin, TX

Shift: 1st shift

Hourly Rate: $28.18/hr.

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)

• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance

• Recognition: Celebrate your peers and earn points to redeem on gifts and products

What we’re looking for 

• Education: Associates degree or undergraduate degree in business or science related field is preferred

Experience:

• 4 years equivalent experience in customer services/purchasing/or account management

• Previous experience managing associates is preferred

• Forklift Certification a plus

• Spill containment, IATA, DOT, and Hazwoper training a plus

• GMP and GLP training a plus

• CPR training and OSHA Right to Know preferred

• Inside sales experience and cross referencing, skills a plus

• Valid Driver's License required

Collaboration Tool: Microsoft Teams experience preferred 

How you will thrive and create an impact 

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Coordinates and leads team efforts and performs work related to customer requirements.

• Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives.

• Encourages through mentoring, individual professional growth and team growth.

• Management of open order status reports, metrics and department reports, and SOP/SOW maintenance.

• Provides training and development as well as back-up to associates to perform required tasks.

• Performs administrative duties such as providing performance management input, time card review, vacation scheduling, etc.

• Creates and maintains: SOP’s, SOW’s, SPI’s and KPI’s.

• Provides customer reporting and data analysis.

• Acts as a liaison between customer, VWR services and VWR sales.

• Perform other duties as assigned.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province