Case Services Aide II - Intake

Description

Teller County’s Department of Human Services is seeking a full-time Case Services Aide II – Intake. This position acts as the first point of contact for reports of suspect abuse and/or neglect of children, youth or adults by phone or in person. Performs background checks on adults and children in both Child Welfare and Adult Protection referrals. Responsible for preparing referrals for the RED team process and enters the results of the RED team into the TRAILS or CAPS systems. Responsible for logging referrals for Child Welfare and Adult Protection programs and provide reports to supervisor, determination of eligibility for children and youth in the Child Welfare System.

 What You'll Do: 

(1) Accepts reports of potential or alleged abuse and /or neglect of children, youth, or adults by phone or in person. Cover Child Abuse/Adult Protection hotline and record referrals into the TRAILS and CAPS systems.

(2) Perform intake duties involving social and medical histories of individual cases as directed 

(3)  Provide transportation to clients as needed. 

(4)  Meet regularly with supervisor, and social caseworkers to coordinate and review case plans; provide immediate information to social caseworkers in response to client crisis or negative change in client behavior. 

(5)  Participate in team/unit and DHS agency meetings. 

(6)  Participate in Review, Evaluation and Direct (RED) Team and document discussions in database systems. 

(7)  Request records such as police reports, medical and social history and school records. Maintain confidential records and statistics on work performed, and other records as required in conjunction with caseworker. 

(8)  Completed Title IV-E eligibility and Maintenance of Effort determinations for children in  out-of-home placement in accordance with state and federal guidelines. 

(9)  Perform administrative duties for Supervisors and Caseworkers to include, but not limited to, logging of court orders, preparing cases for electronic storage, filing, copying, filing out routine forms and due diligence reports and letters. 

(10)   Act as back up to the Case Services Aide – Ongoing. Supervise court-ordered visitations. Coordinate scheduling with parents, foster parents, schools and visitation room availability. Provide Supervisor with a monthly schedule of visits. Document observations and interactions of family members/clients following each visit 

Requirements

What You'll Bring:

Education/Experience: 

•  High school diploma or equivalent 
•  Plus three (3) years of experience in public contact involving providing services.
•  Including one (1) year in a social service agency 
•  Any acceptable combination of education, training and experience that provides the listed knowledge, skills and abilities may   be substituted. 

 You Also Have These Knowledge, Skills & Abilities: 

Knowledge of:  Enhanced interview and screening techniques; Trails and CAPS database systems; federal and state requirements to determine eligibility for Title IV-E Foster Care and Maintenance of Effort (MOE); effective parenting skills and infant/child development; basic computer skills and electronic communications; principles and processes for providing excellent customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction; basic mathematics to calculate eligibility factors

Skilled in: Various computer/data entry skills to access programs such as Dept. of Labor, Dept. of Motor Vehicles; mandated background checks, internal, local and State levels.

Ability to:  Communicate effectively in writing and verbally; establish and maintain effective and professional working relationships with co-workers, other county departments, representatives of other agencies and organizations, and the public; assimilate and apply the following: Colorado Children’s Code, State statutes and Teller County DHS policies, State eligibility requirements to determine eligibility for Title 4-E Foster Care and Maintenance of Effort (MOE), mathematical formulas to establish eligibility requirements; provide instruction and to monitor; observe and interpret interactions; assess family dynamics as they unfold and to deal with crisis situations; effectively and positively interact with family members/clients and to intervene in negative behavior which is contrary to positive family dynamics; establish effective working relationships with client/family members, caseworkers and community professionals; assess and troubleshoot data/computer