Your challenges

• Provide order support via phone to all customers and the Eppendorf Sales Force for information such as;

  • delivery status

  • estimated ship dates

  • stock levels

  • shipping estimates

• Document all inquiries accurately and promptly via CRM while providing thorough resolution.

• Maintain a high level of knowledge for our product portfolio to ensure that all orders have been entered accurately and are accompanied by the appropriate accessories, services, and logistic requirements.

• Develop knowledge of all order processing platforms to support positive outcomes for our customers.

• Advise Sales Force on product configurations in cooperation with Technical Product Support team and Service organization.

• Liaise with Sales force and customers to ensure proper order resolution, accurate quoting, correct logistical setup.

• Document and manage all order-related complaints or inquires with appropriate documentation in the CRM such as;

  • Reports of defect or damage

  • Requests for return

  • Billing errors leading to credits or debits

• Assigned to a TCT (Take Care Team) to support a specific sales zone, rep or region. This includes all aspects of sales support including pricing, quoting, handling of specific issues, as requested.

• Understand and execute order processing via phone or other channels.

• Develop a comprehensive understanding of the quoting system, and effectively translate the information to order entry systems.

Your expertise

• Bachelor’s degree (B.A.) from a four-year college or university preferred; and one to two years’ related experience and/or training; or equivalent combination of education and experience.

• Ability to read, analyze, and interpret common scientific and technical journals, business periodicals, and government regulations.

• Experience and familiarity with Microsoft Office

Your benefits at Eppendorf

• Compensation - $22 - $24/hr.

• Annual bonus structure

• Competitive total rewards package including health, financial, and education benefits

• Personal and professional growth opportunities