Security Officer - Retail Dispatch Coordinator

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.

Job Description

As a Security Officer - Retail Dispatch Coordinator in Los Angeles, CA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more.

As a Dispatch Officer with Allied Universal at a retail or mall location, you will play a key role in monitoring and coordinating security-related activities throughout the property. Your responsibilities include maintaining communication with team members, managing incident reports, and supporting routine patrols to help to deter incidents. Your role will contribute to a welcoming environment for patrons and staff while delivering exceptional customer service. At Allied Universal, we value teamwork, integrity, and a people-first culture, offering you the opportunity to grow with a company known for its reliability, agility, and innovative approach to security-related services.

Position Type: Full Time

Pay Rate: $19.58 / Hour

Job Schedule:

DayTimeMon02:00 PM - 10:00 PMTue02:00 PM - 10:00 PMWed10:00 PM - 06:00 AMThur10:00 PM - 06:00 AM

What You’ll Do:

• Use our proprietary scheduling platform to claim open shifts at client sites
• Support operations across a range of environments including commercial real estate, healthcare, and education
• Receive site-specific training and guidance from experienced teams
• Deliver consistent, professional security presence and customer service
• Be ready to fill in at short notice when urgent needs arise

Responsibilities:

• Operate dispatch systems and communication equipment to monitor and coordinate security-related activities within the retail or mall environment.
• Provide customer service to clients and visitors by following site-specific policies, procedures, and protocols.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating issues as appropriate.
• Maintain accurate logs and records of incidents, communications, and activities occurring during the shift.
• Relay information to security personnel and/or emergency services as needed to support security-related operations.
• Support regular and random patrols by communicating with on-site staff to help to deter unauthorized activity within the location.
• Assist with access control and visitor management through remote monitoring and communication channels.
• Participate in emergency response activities by coordinating communications and alerting relevant parties as required.

What We’re Looking For:

• Availability across various days and shifts
• Reliability and ability to adapt to different post assignments
• A desire to gain broad experience and grow within the company
• Interest in transitioning into full-time roles when available

Minimum Requirements:

• Must speak, read, and write fluent Spanish.
• Must have at least 1 year of security-related experience.
• Comfortable using a computer or tablet is preferred.
• A Security Professional Guard Card is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle.
• Career Growth: Clear path to full-time roles and ongoing advancement through paid training p