Account Manager

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

FreeWheel is seeking a highly motivated and detail-oriented FreeWheel Account Manager to join our FreeWheel Supply team. This role focuses on working with premium publisher partners to manage and optimize relationships within FreeWheel’s supply products, ensuring seamless utilization of our systems and efficient execution of programmatic and IO-based deals. The ideal candidate will have a strong understanding of the digital advertising ecosystem, excellent communication skills, and the ability to analyze and interpret data to make strategic decisions.

Job Description

Core Responsibilities

• Act as a trusted expert in clients' business objectives for FreeWheel’s supply products, partnering with premium publisher partners to ensure optimal utilization and understanding of our systems.
• Own the execution of strategies pitched and closed by the Supply Strategic Relationship Owner.
• Proactively and reactively troubleshoot issues with deal delivery and performance across programmatic and IO-based deals.
• Focus on tactical strategies to improve setup and performance of programmatic deals, reducing the time from deal execution to transaction.
• Monitor live and upcoming deals to ensure smooth execution and act as a first line of defense against technical issues.
• Function as a programmatic subject matter expert for internal teams, Supply Account Management, and external publishers.
• Centralize performance feedback, document replicable solutions, and support cross-functional teams with best practices.
• Provide weekly insights into supply performance to premium publisher partners, identifying trends and potential opportunities for additional yield.
• Maintain the continued trust and confidence in FreeWheel’s supply products by delivering white-glove service.
• Contribute to strategic account team meetings, promoting visibility and knowledge-sharing within the organization.
• Collaborate with Product, Product Commercialization, and Supply Operations to support process rollouts and knowledge transfer.
• Attend weekly account calls and lead office hours, providing training and support to publisher partners as needed.
• Ensure compliance with internal workflows and operational benchmarks while mentoring junior team members.
• Act as a backup for the Strategic Relationship Owner during absences or peak workloads.

Preferred Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 2+ years of experience in digital advertising, programmatic media, or a related industry.
• Strong understanding of supply-side platforms (SSPs), ad serving technologies, and the programmatic advertising landscape.
• Excellent analytical skills with the ability to interpret data and make informed decisions.
• Exceptional communication and relationship management skills.
• Proficiency in Microsoft Excel, Google Analytics, and other relevant analytical tools.
• Ability to multitask, work independently, and thrive in a fast-paced environment.
• Experience in troubleshooting and optimizing programmatic campaigns is a plus.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect an