Controls Service Supervisor

Position PurposeThe Controls Service Supervisor is responsible for service agreement execution of both traditional service and Impact-Driven Service (analytics) agreements. The Supervisor is tasked with coordinating service delivery needs with dispatch, managing service agreement hours and execution schedules, facilitating reactive service needs such as service calls and quotes, maintaining customer relationships, and managing a service technician team. The Supervisor is an integral part of the service delivery team and is expected to bridge the gap between the customer, the office, and the field, while also acting as a technical advisor to the service technicians. A successful Controls Service Supervisor will hold a well-rounded set of skills including interpersonal, technical, management, and leadership skills, coupled with a strong work ethic and willingness to adapt to new obstacles in service of our clients and internal teams. Compensation Range: $45 - $55 per hour plus potential profit share. BenefitsMedical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/ Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees. Essential Duties and ResponsibilitiesTo perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:

• Works closely with the Controls Service Manager to drive the overall success of the service business and support the Service Manager with financial management of the agreement base.
• Ensure the quality, standardization, profitability and timeliness of all controls service execution.
• Effective supervision of a team of service technicians to increase productivity and reduce unallocated tech time.
• Facilitate technical training and development of the technician team including controls hardware, sequence of operations, programming, networking, integration & graphics, and system troubleshooting.
• Ensure the technician team understands mechanical system operation and is trained on the interaction of different equipment and components within building systems.
• Organize and prioritize service needs and maintenance agreement tasks to ensure that the time spent by technicians is effective and well-guided to provide best in class service to our customers.
• Resolve customer disputes regarding technical services performed.
• Regularly visit customer sites to inspect the quality of work performed and to provide on the job training and technical support to field personnel.
• Collaborates with other internal LONG teams to ensure smooth service delivery across business units.
• Ensure both Traditional and Impact-Driven Service™ contractual agreement obligations and intent are fulfilled through device support, FDD task completion, confirmed resolution/follow-up, and prompt communication with the client.
• Utilize FDD platform to evaluate faults, diagnostics, equipment and building performance and provide recommendations to customers on actions to be taken to improve system performance and energy efficiency.
• Lead the technician team and provide support to complete the analysis of existing programming logic, comparison of intended/designed Sequence of Operations (SoO) with unique building or equipment nuances, and optimization of programming to improve Sequence of Operations (SoO) to address FDD faults and opportunities.
• Ensure the technician team can program, tune, and perform control setpoint adjustments within manufacturers and engineering design recommendations in accordance with LONG standards.
• Ensure successful outcomes of technical work performed including troubleshooting and modifications to graphics, user setup, alarming, system communication and integration, necessary hardware and software updates, wiring, point-to-point checkout, functional testing, etc.
• Work with the LONG R&D and Energy & Analytics team to support client needs related to sequences of operation, energy optimization, and ASHRAE and other industry standards.
• Instruct & train client personnel on the operation and maintenance of HVAC control systems.
• Provide service and technical support to the technician team.
• Ensure adherence to department procedures and standards by technicians.
• Responsible for efficient workflow, timesheets, work o