Service Supervisor, Maintenance Supervisor

Overview

At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth.

 

Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people—and when our team thrives, our residents do too.

Company Benefits & Perks

We believe in rewarding our team with benefits that support both personal and professional well-being:

• Generous Paid Time Off (PTO)

• 401(k) with Company Matching

• Comprehensive Health, Dental, and Vision Insurance

• Health Savings Account (HSA) & Flexible Spending Account (FSA)

• Life Insurance & Parental Leave

• Employee Assistance Program (EAP)

• Relocation Assistance

• Professional Development & Advancement Opportunities

• Supportive, Fun, and Flexible Work Environment

• Access to an Unmatched Company Culture that values individuality and innovation

Responsibilities

The Job At-A-Glance

CLS Living is seeking a hands-on Service Supervisor to oversee property maintenance operations. This role is vital to ensuring the safety, functionality, and aesthetic quality of the community. You’ll lead a team of maintenance professionals, manage compliance and preventive programs, and support overall property performance.

Key Responsibilities

Leadership & Team Development

• Lead and mentor a high-performing maintenance team, fostering accountability, professionalism, and teamwork.

• Provide ongoing training and guidance to maintenance staff.

• Promote a culture of safety, quality workmanship, and exceptional service.

• Ensure timely, professional resolution of service requests.

• Set a strong example of integrity, work ethic, and a resident-first mindset.

Property Operations & Administration

• Oversee all building systems including HVAC, plumbing, fire protection, and general repairs.

• Implement and manage all preventive maintenance and safety programs.

• Conduct regular inspections of buildings, units, common areas, and grounds to ensure safety, cleanliness, and functionality.

• Maintain all mechanical systems and equipment (e.g., boilers, water heaters, HVAC units) in good working order.

• Respond to emergencies and participate in emergency preparedness planning.

• Supervise and support unit turns, ensuring work is completed on schedule and to high standards.

• Coordinate and oversee all vendor and contractor work; obtain bids and negotiate pricing when needed.

• Accurately complete and maintain work order documentation and inspection reports.

Financial & Strategic Support

• Support the General Manager in maintaining occupancy above 99% and collections above 99%.

• Assist with the creation and management of property and capital budgets.

• Identify and implement cost-saving initiatives and revenue-generating opportunities (e.g., resident bill-backs).

• Track and manage maintenance spending, ensuring alignment with budget goals.

• Partner with the Regional Facilities Manager to monitor capital projects and long-term maintenance planning.

Customer Experience & Community Engagement

• Foster strong resident relationships through timely, courteous service and proactive communication.

• Report any resident issues or concerns to the General Manager promptly.

• Help build positive relationships with university partners, local officials, neighbors, and vendors.

• Represent Campus Life & Style’s brand and culture in all interactions.

The activities listed above may not be all inclusive.

Qualifications

Qualifications & Systems Proficiency

• Certifications:

  • EPA 608 / HVAC Certification required.

• Technical Expertise:

  • Proficient in basic building systems, including HVAC, electrical, and plumbing.

  • Experience with Make Ready p