Job Posting Title

Front Desk Lead -- Quartz Mountain State Park Lodge

Agency

566 DEPARTMENT OF TOURISM AND RECREATION

Supervisory Organization

Quartz Mountain

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

The starting pay for this position is $16.00/hr. After successful completion of a one-year trial period with OTRD, the rate of pay may increase to $16.48/hr.

Job Description

Basic Purpose 

 

The Lead Desk Clerk will work with all lodge departments and lodge guests to prioritize the reservation and stay experience for the visitor at a state lodge. This position reports to general lodge management. 

 

Typical Job Duties 

 

• Ensure accurate booking information and efficient handling of reservations.  

• Work with housekeeping, maintenance, and other departments to ensure seamless operations.  

• Answer phone calls, take messages, and provide information about lodge and park facilities. 

• Receives walk-in and phone-in reservation requests. 

• Check guests in and out of accommodations, assign rooms.  

• Posts charges to guest accounts, including necessary corrections and transfers. 

• Collects charges, processes credit card vouchers, and closes guest accounts. 

• Restock and sells merchandise from gift shop.  

• Assists gift shop at front desk with sales, inventory, and restocking merchandise. 

• Prepares various reports under general direction. 

• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs. 

• Performs general housekeeping in public areas of the lodge. 

• Performs other related duties as assigned. 

 

Minimum Qualifications 

 

• Must be at least 18 years of age. 

• One (1) year of experience in sales, public contact work, handling and processing mail, or general office clerical work 

 

Preferred Qualifications  

 

• Possess a working knowledge of hotel front desk procedures.  

• Possess the ability to effectively communicate with a variety of people both orally and in writing.  

• Maintain effective working relationships with coworkers in all park and lodge departments.  

 

 

Special Requirements 

 

• Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency.