E-Commerce Assistant

This is a remote position.

Job Highlights:

• Contract type: Independent Contractor
  
• Schedule: Monday to Friday, 9am to 6pm Mountain Time with an 1-hour unpaid break
  
• Direct reporting to the business owner
  
• Potential for expanded responsibilities as the business grows
  
• Adapt to seasonal fluctuations in workload, particularly during peak periods for pet product sales 
  

• Manage and prioritize a high volume of daily emails (approximately 200 per day)
  
• Process and enter customer orders into the company system
  
• Monitor package deliveries and track shipments through UPS and other carriers
  
• Assist with resolving customs issues for international orders
  
• Liaise with the third-party logistics (3PL) provider to ensure smooth order fulfillment
  
• Engage with customers via email and chat interfaces
  
• Provide general administrative support to the business owner
  
• Monitor and update various online systems and software platforms
  

Requirements

• Excellent written and verbal communication skills in English
  
• Excel/data management proficiency
  
• Intermediate or higher understanding of excel and its functions, including multi-criteria index-match, nested sum ifs and if statements, etc. used to reference data reports and consolidate them into a useable sheet
  
• Strong organizational skills and ability to multitask effectively
  
• Proficiency in using various software systems and willingness to learn new platforms
  
• Experience with e-commerce operations or order processing is preferred
  
• Familiarity with international shipping processes and customs documentation is a plus
  
• Ability to work independently and proactively solve problems
  
• Strong attention to detail and accuracy in data entry
  
• Customer service-oriented mindset
  
• Comfortable working with pet-related products and understanding the needs of pet owners
  

Benefits

• HMO coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job