Job Position: Customer Care Advocate

Location: Milwaukee, Wisconsin - HQ

Remote Type: Hybrid (3 days in office, 2 days remote)

Position Overview:

This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives. This position is responsible for processing orders, advising on pricing, delivery, lead-time, terms and conditions guidelines and policies, credit/debits, etc.   

Key Responsibilities:  

• Perform basic daily account management tasks: 

• Respond to email and phone inquiries 

• Process customer orders 

• Process customer claims 

• Complete daily reports 

• Research and process customer credits and debits 

• Assisting in writing department SOPs and work instructions and coaching other CSR’s on SOP and work instruction creation 

• Triage and process customer orders 

• Utilize CRM, Oracle, OTIS, DDM, Excel, Word, PPT, and O365 to address customer requests 

• Provide customer documents (i.e., policies, forms, engineering drawings, wiring diagrams, etc.) 

• Identify and take action on continuous improvement opportunities 

• Actively participate in daily Gemba calls. 

• Take ownership over individual and contributions to team metrics, conduct root cause analysis, and implement solutions 

• Participate in user testing to improve department processes 

• Assist in special projects and Kaizen events 

• Help train, job shadow, and mentor new hires 

PROFESSIONAL EXPERIENCE/QUALIFICATIONS 

The successful candidate will have relevant customer service experience and have proven experience in developing collaborative relationships across all levels and functions.  This individual must have the passion, energy, adaptability and intellectual curiosity necessary for a fast-paced, growth-driven environment.  Be able to employ forward thinking and a continuous improvement mindset. 

Required Skills and Qualifications:

• Requires a high school diploma or equivalent and 2-3 years of related experience

• Experienced Microsoft Office; Excel, Word, O365

• Strong multitasking and prioritization skills

• Practices a continuous improvement mindset

• Enjoys relationship building with customer

• Fluent in both English and Spanish

Preferred Skills and Qualifications:

• Bachelor's degree preferred

• Customer serrvice experience within manuufacturring strongly preferred

• Previous experience with process improvements, Kaizens and/or projects preferred 

• Preferred experience with Oracle or another ERP software

• Preferred experience with Microsoft Dynamics 365 or another CRM tool

No Sponsorship Available:

Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

#LI-Hybrid #LI-AB1

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and m