Patient Care Concierge Part Time

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against “we caught it too late again.” Prenuvo operates preventative screening clinics in Vancouver, Silicon Valley, Dallas, Boca Raton, Minneapolis, Los Angeles, New York City, Bethesda, and Chicago, with more clinics in North America and internationally in the next 2 years.

The Opportunity

We are changing healthcare and bringing a slow moving goliath of an industry into the present while blazing a trail into the future of radiology and clinical operations through software, automation and AI. We are looking for a Part-Time Patient Care Concierge to join our Dallas team! Our ideal candidate is a team-player and natural problem-solver. They are able to bring genuine compassion and their sharp attention to detail to care for real people each day. Our clinic operating hours will be determined by the demand in this location's area - we will be open Monday to Saturday, subject to change. This role may require scheduling for weekdays, weeknights and weekends as needed. It is an on-site permanent position. 

What You'll Do

As a Patient Care Concierge, you will be responsible for managing patients from the moment they are booked to the time they receive their post-scan follow up - ensuring their journey is smooth and they feel well-taken care of. Our patients’ wellbeing is our top priority! 

The stages of our Patient Experience are outlined alongside the corresponding role responsibilities below: 

 

Patient Support

• Phone, Email, In-person
• Pre-scan questions (e.g., helping with medical intake form, giving directions, parking)
• Post-scan questions (e.g., when they will receive their report, how to schedule consultation call)
• Issue identification, troubleshooting and reporting

Pre-scan Patient Outreach 

• Appointment Reminders
• Safety and Health/Medical intake form completion status reviews and reminders prior to arrival

Patient Arrivals & Intake

• Technologist communication
• Identity verification
• Payment processing/verification
• Health Practitioner Verification
• Contact details
• Report distribution method(s) 
• Medical intake form assistance
• Prescription protocol and policies
• Patient orientation/preparation
• Set scan expectations
• Provide report access instructions
• Assist with app installation issues

Patient Scan Preparation

• Escort to change room and scan instructions
• Technologist communication

Patient Post Scan Support

• Reiterate next steps and what to expect
• Patient follow ups and requests
• Booking follow up scans
• Satisfaction survey
• Calls informing report availability
• Assisting with Nurse Practitioner consultation call scheduling
• Asking for referrals and review
• Report distribution
• Coordinating with Health Practitioners
• Amplification of Patient Experience

Clinic Maintenance and Inventory

• Monitor and maintain the cleanliness and organization of the reception area, changing room, and administrative front desk/ workspaces, break room, scrub room, snack area.
• Keep track of office supplies, order new stock when necessary, and ensure office equipment are functioning properly.
• Efficiently organize new shipments of stock/supplies.

 

Sales Support

• As required

 

What You'll Bring

• You’re self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach
• You’re reliable and self-motivated - excited by fast-paced work, and are able to work well under pressure
• Industry experience in customer support, service, and success is an asset
• Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
• Excellent written and verbal communication skills - interpersonal and collaborative skills
• Professionalism - personifying as the welcoming face of our clinics and services
• Understanding and exhibiting a high emphasis on patient privacy and confidentiality 
• Exceptional time management sk