Airline Baggage Service Office Agent

Overview

Bags, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

 

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

 

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

 

 

 

You will...

The BSO Representative will work in the BSO office at the airport to ensure the team is effectively working with customers to assist them with their delayed, damaged or pilfered. 

• This is a Baggage Service Office Agent position starting at $16.00 per hour
• Full-Time Positions Available
• Ability to work weekends and holidays are required for this position
• This position requires in-depth training from the airline
• This position has a shift differential rate for 3rd shift (closing) and weekends only
• Benefits: 401k - Medical Insurance - Dental Insurance - Vision Insurance
• Previous 1-2+ years of Customer Service experience ispreferred
• Paid Training
• Advancement Opportunities

The BSO Representative must be empathetic and helpful to customers who have been separated from their belongings and must be resourceful when searching for valuable items or assisting a customer replace his/her damaged items.

 

• The Baggage Service Office Representative will interact with airline passengers in a courteous, efficient, friendly and professional manner:

• Process delayed, damaged and pilfered baggage claims in a timely manner and pursuant to company policy at Baggage Service Offices

• Ensure all baggage file information is complete and accurate in the computerized baggage tracking system, updating the file when applicable

• Amend existing files with baggage status in a timely manner and pursuant to company policy

• Close baggage claim files that have been resolved in a timely manner and pursuant to company policy

• Process all baggage tasks in the Task Manager Workflow

• Forward on-hand bags, including processing unclaimed bags and forwarding to Central Baggage Resolution Office in accordance with prescribed timelines

• Arrange baggage delivery with baggage service delivery providers

• Assist customers with damaged and pilfered bags, lost and found and loss and/or delay of assistive devices

• Process baggage refunds and interim expenses

• Understand and manage work based on DOT guidelines, limits to liability, Contract of Carriage and company policy

• Implement policies and procedures for Priority Parcel Service packages • Log and manage Lost & Found/Left on Board items

• Additional related duties as deemed operationally necessary by baggage service supplier or airline

• Available to work weekends and holiday

 

You have...

Salary Range:  $16/hr

 

Benefits:  Eligible employees will participate in the various benefits plans including medical, dental, vision,  flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

• Must be at least 18 years of age 
• Be authorized to work in the United States
• Must be able to clear a background and drug screen
• Must be able to lift up to up to 75 lbs consistently throughout the shift 
• Must have ability to work weekends and holidays
• Experience in customer service preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers  
• Complete all required training including airport compliance
• Able to obtain an airport badge
• Airline expereince a plus 

 

Appearance Guidelines

 

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards. 

 

• For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
• No visible tattoos or body piercings are a