Bilingual Medical Assistant

This is a remote position.

Scope:

• Monday to Friday from 4 PM to 8 PM New York time (20 hours per week)
  

• Manage appointment scheduling and client communication
  

• Serve as primary contact for Spanish-speaking clients
  

• Convert leads into booked appointments
  

• Ensure clear communication between provider and clients during treatments
  

• Adapt to changing business needs and expanding responsibilities
  

Responsibilities:

• Set and manage appointments using GoHighLevel CRM and Acuity scheduling software
  

• Provide real-time translation services during client treatments
  

• Handle warm leads from social media advertising campaigns
  

• Make outbound calls to potential clients
  

• Send appointment reminders and make confirmation calls
  

• Assist with customer service inquiries in Spanish and English
  

• Utilize WhatsApp and Open Phone for client and internal communication
  

Requirements:

• Fluency in Spanish and English (speaking, reading, and writing)
  

• Excellent communication and interpersonal skills
  

• Proficiency in CRM systems and scheduling software
  

• Customer service or sales experience, preferably in medical or aesthetic fields
  

• Ability to work full-time, including one Saturday per month
  

• Strong organizational skills and attention to detail
  

• Comfortable with outbound calls and customer inquiries
  

• Ability to work independently in a virtual environment
  

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job