Customer Support Specialist

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints.

The Hawaii Operations department of DMBA is hiring one Customer Support Representative to assist our participants on the phone and in person with member related questions and transactions. The Hawaii Operations department administers various health and financial benefits to organizations of The Church of Jesus Christ of Latter-day Saints in the Hawaiian Islands. We are committed to delivering exceptional service to all our valued customers including participants, providers, and employers.

Work Opportunity

We are looking for candidates who are passionate about and adept in delivering exceptional customer service via phone, email, and in-person interactions. The extensive knowledge of benefits gained in this role can open pathways for career advancement within the organization.

This role will be full-time in our Oahu office, Monday through Friday during normal business hours.

The position includes a 12-week training program, which may be modified to fit the needs of the DMBA Hawaii office.

We are looking for someone who:

• Demonstrates professionalism and respect in all interactions with customers, colleagues, and leadership.
• Is skilled in managing difficult conversations, maintaining a calm and positive demeanor under pressure.
• Possess strong organizational skills and take initiative in daily responsibilities with a proactive approach to problem-solving.
• Has a welcoming and collaborative attitude, valuing team relationships and trust-building.
• Will demonstrate integrity and confidentiality, setting an example through accountability and ethical behavior.
• Is passionate about serving others and align with DMBA's mission

Skills & Talents

• Proven commitment to providing high-quality customer service
• Positive attitude with high energy and enthusiasm
• Receptive to coaching and continuous learning
• Effective in managing challenging situations constructively

• Exceptional attention to detail

• Reliable and accountable in fulfilling responsibilities
• Self-motivated and able to work independently
• Strong interpersonal skills, particularly in active listening

Minimum Requirements

• Some college experience, with a bachelor's degree preferred.
• Basic computer knowledge and proficiency in essential operations
• Proficient in both spoken and written English

Preferred Qualifications

• Previous experience in a customer service call center or phone-based support role
• Fluency in spoken Samoan, Tongan, Talalog, or other Pacific Rim language

What We Offer:

• Competitive pay
• Rich medical, vision and dental benefits with low premiums.
• Rich retirement planning: including 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full service Financial Planners onsite at no cost
• Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays
• Award winning wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and an onsite gym.
• Tuition reimbursement
• Career development through company sponsored programs and over 5000 on-demand online training courses.
• Employee Assistance Program