Sr. Manager, eCommerce Product (Call Center Systems)

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

The Royal Caribbean Group’s Global eCommerce Team has an exciting career opportunity for a full time Sr. Manager, eCommerce Product that will have a focus on call center systems, reporting to the AVP, Global eCommerce Experience.

 

This position will work on-site in Miami, Florida.

 

Position Summary:

 

In this position, you will be responsible for providing leadership over the team that defines the strategy and functionally executes the roadmap. 

  

You will lead several leaders and their teams, in close collaboration with business stakeholders from across the corporation, to define the vision for the entire end-to-end Guest cross-channel experience, across all digital touch points. In addition, this leader and the teams will be accountable for the successful launch of all of Global eCommerce Products in their portfolio from ideation through implementation. 

  

You will need a deep understanding and proven track record of product management and user experience design with respect to Web, mobile, Web engineering, as well as the ability to provide broad influential leadership towards the development of Guest-centric experiences. 

  

You will also need to have an eye toward the rapidly evolving digital landscape and provide leadership over advanced and emerging concepts, new trends in retail, eCommerce and front end and back end optimization technologies in product development, to help both educate leaders across the company, as well as inform our forward - looking roadmap. 

  

You will be responsible for ensuring the teams adhere to (and/or aid in the creation of) the development and consistent application of product design principles, oversee the definition of user experience and visual design systems, to ensure efficient and scalable product development. 

  

You will work with multiple product and project teams simultaneously, thrive in a fast-paced and dynamic environment and connect unexpected threads across disparate delivery teams. 

  

The role will provide leadership for product leads and senior UX professionals, and an overall team of 4 -30 employees and contractors, freelancers and vendors as products, features and initiatives are ideated, designed, developed and executed. 

  

You will need to direct and develop teams that ideate and deliver high quality experiences by both fostering and demonstrating a culture of data-driven and end-user focused product think, design, engineering and innovation. 

  

 

Essential Duties and Responsibilities:

 

• eCommerce Strategy: Provides leadership over the strategic direction of Global eCommerce Products, across all touch points, including strategy, product roadmap, product design, front-end technical development, launch and ongoing optimization. Partner and collaborate closely with stakeholders from the various departments across the corporation to understand how to adapt and evolve the strategy of our Global eCommerce Products based on key drivers (cost savings, revenue generation, increased direct share, etc.) 

  

• Product Definition: Leads the team(s) responsible for the development of the vision and definition of Global eCommerce Products by connecting multiple complex guest touch points (e.g., research, feedback, etc.), technology strategy, business drivers and business value, with a Guest-first focus. Provide direct leadership to ensure that the product specifications that are created enable a desirable, feasible and viable product for the relevant end-user. In addition, the Sr. Manager must foster a highly collaborative team, where cross-discipline dynamic communication is paramount to the successful delivery of the product. 

  

• Product Delivery: The Sr. Manager is ultimately accountable for on-time, on-budget and on-strategy delivery of our products and projects through careful prioritization and review Product standards as well as adoption of new features added to the portfolio: Leads the team(s) in setting digital principles, standards and practices (across product definition, product design and product engineering) and is ultimately responsible for a) ensuring that all delivery teams within her/his area, apply those practices to their various work products and b) continually aid in the active validation and evolution of those practices. 

  

• Product Roadmap: Leads the team(s) responsible for the development of the overall product roadmap for he