Product Engineer

Company Description

INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.  The Service Tools group is a leading manufacturer of leak detection and other service equipment used in the HVAC/R industry during installation and service/repair of residential and commercial refrigeration, heating, and air conditioning equipment.

Job Description

As a Product Engineer in the Service Tools group, you will be a crucial part of the Product Management team that drives development and success of our world-class refrigerant leak detection and HVAC/R service equipment.  Your role involves identifying customer needs, defining the product strategy, collaborating with cross-functional teams, and ensuring the successful delivery of products that meet market needs and company objectives.

Responsibilities include:

• Market/product research:  Conduct research both online and through customer interaction (including on-site visits) to understand customer needs, market trends, and competitive landscapes.
• Marketing material: Assist in writing and developing marketing material (sales flyers, catalog copy, video and video scripts, etc.) 
• Documentation:  Write and collaborate on technical documentation (operating manuals, quick start guides, and training material) for Service Tools products.
• Cross-functional collaboration:  Work closely with engineering, project management, marketing, and sales teams to ensure a cohesive and successful product development process.
• Requirements Definition: Clearly define and communicate product requirements, features, and functionality based on market and customer insights.
• User Experience: Advocate for an exceptional user experience, collaborating with design teams to create intuitive and user-friendly products.
• Market Positioning: Work with marketing teams to develop effective product positioning, messaging, and go-to-market strategies.
• Product development:  Act as the main point of contact and responsible representative of the Product Management group for assigned projects and author or contribute to writing of Market Requirements Documents and System Requirements Documents.
• Support:  Provide support to��sales, field application engineers, and end users.

Qualifications

Position Requirements:  

• Bachelor's Degree in a technical discipline (Engineering or Sciences)
• 2-3+ years experience in product management, technical support, or technical sales (Required)
• HVAC/R or automotive competency is preferred
• Experienced in new product development efforts as a product owner that understands and communicates customer needs to development teams - Motivated by cross team collaborations, customer interaction and collaboration
• Strong attention to detail
• Strong analytical and problem-solving skills for making data-driven decisions.
• Excellent communication skills for presenting ideas, collaborating with teams, and engaging with stakeholders
• Adaptable and comfortable working with various personality types
• Looking for direct customer interaction that requires global travel (up to 15%)

Additional Information

For New York, the expected salary range for this position is between $60,000 and $95,500 per year. In addition, INFICON employees are eligible for a profit sharing bonus with a target of 10%.  The actual compensation will be determined based on experience, location, and other factors permitted by law

INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience ongoing green initiatives, flexible work hours, and a variety of health and wellness programs.

INFICON’s forward-thinking approach offers countless opportunities to design,