Practice Group Manager

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Job Summary: 

The Practice Group Manager will be on site to provide direction, coaching, and support to team members and clinicians in their assigned offices serving as local culture carriers and an extension of operations leadership. They will monitor workflow processes, outcomes, clinician/patient satisfaction and performance measures to ensure their offices are meeting or exceeding the established clinical, operational, and financial objectives set in cooperation with leadership.  

Compensation: $60,000 - $70,000/annually, plus bonus potential

Locations:

• 2 Easton Oval Suite 115, Columbus, OH 43219

• 631 Copeland Mill Dr. Suite B, Westerville, OH 43081

• 484 County Line Road West Suite 130, Westerville, OH 43082

Duties/Responsibilities:  

Operational Excellence: 

• Responsible for financial performance management of the assigned practice group, including revenue, center margin and EBITDA targets as established in partnership with Operations Director. 

• Coordinate and oversee responsibilities to ensure assigned offices operate efficiently and smoothly in accordance with LifeStance standard operating procedure; escalate and resolve facility issues.   

• Accountable for monthly performance management and report out of assigned key performance indicators, including variance reporting and action plans to meet established objectives for their assigned practice group.  

• Provide Operations Director with root causes and action plans for any identified areas of under-performance. 

• Ensure implementation of all LFST operational and clinical processes and practices in their assigned offices to drive service excellence and meet performance goals. 

• Partner and collaborate with shared services teams to ensure comprehensive clinician and patient support and effective delivery of mental health services.  

• Partner with Operations Director to manage local referral source relationships and promote LFST in local geographies to increase patient access to care.  

• Work with Operations, Clinical and Medical Directors to accurately assess available patient capacity and clinician utilization.  

• Build a high performing team through selection, training, and performance management of office team members; be a positive culture carrier for their assigned offices and ensure all training needs of office teams are being met.  

Staff Performance and Support: 

• Directly manage performance and engagement of direct reports (Clinicians,