Patient Access Coordinator (Sign-on Bonus $750)

Job: Patient Access Coordinator 

Work Location: Upper East Side 

Organization: Radiology 

Work Days:  

Sponsorship Eligibility: [[custSponsored]]

Classification: [[custFTEclassification]]

Posting End Date: [[end]]

Position Summary

Under direction, the Patient Access Coordinator is responsible for the intake and triage of calls with the goal of facilitating timely scheduling of patient visits and procedures

Job Responsibilities

• Fields telephone inquiries from patients and referring physician offices, helps patients to select the right physician to meet their needs, advises on insurance, payment and visit concerns.
• Responsible for making, confirming and cancelling appointments for both new and existing patients.
• Manages patient expectations for all scheduled appointments and provides information to patients regarding their visit.
• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
• Develops relationships with referring physicians and prioritizes queues/lists for requests for appointments.
• If applicable, processes referral requests within the practice management system and contacts appropriate parties to schedule requested appointments.
• Adheres to scripts and protocols for handling various types of appointment requests. Exercises some independent judgment when dealing with patients and special requests.
• Verifies insurance coverage prior to the patient’s appointment.
• Scans all related documentation into patient electronic medical records.
• Documents patient interactions and notes within the practice management system.
• If applicable, keeps abreast of new faculty members scheduling within scheduling system profiles.
• Provides suggestions and recommendations to improve workflows, communication and overall protocols.
• Participates in pilot programs.
• Under direction, may distribute work assignments staff.
• Obtains, reviews and updates patient demographic and insurance information within the practice management billing system.

Education

• High School Diploma

Experience

Approximately 2 years of related experience

Knowledge, Skills and Abilities

• Demonstrated strong communication and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise "people skills".

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work; Requires long periods of time on the phone in a sitting position

 

 

 

 

 

Weill Cornell Medicine-Qatar was established in 2001 as a partnership between Cornell University and Qatar Foundation (QF). The first medical school in Qatar and a pioneer of coeducation at the university level, WCM-Q offers an integrated Six-Year Medical Program that incorporates pre-medical and medical studies and leads to the Cornell University M.D. degree.  

Teaching is by Cornell and Weill Cornell faculty, including physicians at Hamad Medical Corporation (HMC) who hold Weill Cornell appointments. Enrollment has grown rapidly from 25 first-year pre-medical students in the fall of 2002 to over 300 students from more than 30 countries today. 

WCM-Q is part of Weill Cornell Medicine in New York City, which was founded over 100 years ago, and shares the same mission:  

 

• to provide the finest education possible for medical students 

• to conduct research at the cutting edge of knowledge 

• to improve healthcare both now and for future generations 

• to provide the highest quality of care to the community

 

WCM-Q’s home city is Doha, a thriving cosmopolitan metropolis with a culturally diverse population, a rapidly growing economy, and modern infrastructure. WCM-Q is a member of Qatar Foundation, a not-for-profit organization with multiple centers focused on education, research and innovation, and community development. WCM-Q is located within Education City, the flagship development of QF, which occupies more than 12 square kilometers and is home to some of the world’s leading educational institutions, including Hamad Bin Khalifa University, and overseas campuses of elite universities, such as VCUarts Qatar, Texas A&M University at Qatar, Northwestern Qatar, Georgetown University in Qatar, Carnegie Mellon University in Qatar, and HEC Paris in Qatar.  

 

Weill Cornell Medicine-Qatar is an Equal Employment Opportunity/Minorities/Females/Vet/Disabled employer.