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Exemption Status:

Exempt

Hiring Range:

$106,080.00 - $190,944.00

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

0800

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99940 - 5946 IS OCM

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Responsible for managing and developing a team and growing relationships with operational leaders to help drive the direction of department and organizational objectives.

I.  Major Responsibilities:

Relationship Building and Proactive Management
1.    Establishes and maintains effective working relationships with operational staff.
2.    Proactively identifies barriers to completing work requirements and escalates issues as needed.
3.    Adapts to shifts in the dynamic healthcare environment by assigning and prioritizing work effectively.

Application Management:
1.    Understands and defines application road map for all critical applications.  
2.    Measures / ensures adoption of core technologies throughout the organization, engaging governance stakeholders as needed. 
3.    Monitors, recommends and ensures end-of-life systems are managed to maintain continuity for clinical and operational demands, allowing sufficient time for technology transitions if needed.  
4.    Plans for and oversees annual strategy for all portfolio optimization initiatives included under area of oversight. 
5.    Oversees the application upgrade process, including recommending new functionality to operational staff.
6.    Leads discussions with subject matter experts, caregivers, and vendors to evaluate and configure application features.
7.    Directs the configuration of application features and security settings and creation of support documentation, including test scripts and workflow diagrams.

Product and System Evaluation:
1.    Partners with clinical stakeholders and IS Shared Services to drive product selection and evaluate system functionality to ensure it meets customer requirements.

Knowledge Advancement:
1.    Actively learns and applies new skills to improve support for customers and coworkers. 
2.    Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.
3.    Actively participates in professional development programs defined by department.

Troubleshooting and Issue Resolution:
1.    Monitors and engages in ticket triage process and analysis to determine the appropriate work stream.
2.    Assists in scoping efforts for issue resolution.
3.    Helps to monitor and meet service level agreements.
4.    Identifies common trends and plans for / proactively addresses key drivers.  
5.    Directs the troubleshooting of application components within server configurations, including system services, interface jobs, and application settings.

Vendor Coordination:
1.    Manages working relationships with third-party vendors to ensure the installation and configuration of software comply with UMMH standards and project specifications. 

Project Management Responsibilities:
1.    Manages work across various functional teams for cross-functional projects.
2.    Monitors project scope and adherence to project management guidelines.
3.    Participates or develops applications-related proj