Customer Returns Auditor 1st Shift

Position Details

Reports to:  Customer Returns Supervisor

Department:  Customer Returns

Location:  Madisonville, KY

Status:  Non-Exempt

Worksite Status:  On-site

Summary

The primary function of this position is to sort and process returned packages/garments from all customer channels while conforming to the requirements of internal and external Carhartt customers. 

We are All Leaders at Carhartt

​​In our words and by our actions, we strive to emulate the hardworking example set forth by our founder, Hamilton Carhartt. We Lead Business by creating value, delivering on results, and making changes along the way. We Lead Self by being inclusive, recognizing that our differences make us stronger as we strive to build a better world, together, for all hardworking people. We Lead Others by communicating and clearly defining the path as we walk bravely into the future. Working at Carhartt, we are all given a seat at the table and the honor of continuing the legacy.​ 

Responsibilities

• Sort returns after arrival based on return authorization type.   
• Ensure accurate review and processing of returned goods is within set procedural work methods.  
• Conduct accurate, neat, and timely reporting of all audits – completing D2C returns within a 24-hour period.  
• Scan garments through the customer return process for D2C, wholesale, and retail returns.   
• Analyze each return to ensure accurate return criteria were followed.   
• Accurately review garments for Carhartt quality compliance standards.    
• Inspect garments to determine inventory disposition, i.e. first quality, irregular, thirds, or to be destroyed.   
• Timely reporting of return discrepancies.   
• Assist in establishing and maintaining safety, housekeeping and preventative guidelines in assigned areas.  
• Report problems in work area to appropriate personnel.  

 

Education

• High School Diploma or GED Equivalent

Required Skills and Experience

• Basic Computer Skills required.  
• Warehouse and Distribution Center environment experience preferred.   
• Experience in quality or auditing preferred.  
• Attention to detail required.   
• Excellent written and oral communication.   

Working Conditions

• Distribution Environment
• EEO
• Heavy Lifting (50-70 lbs.)
• Union and Non Union Environment
• Walking
• On-Site location: Associate will work on-site for all work-related activities.
• Tobacco Free