Hospice Area Executive of Clinical Operations (Hospice Administrator)

Company:

Providence at Home with Compassus

 

Position Summary

The Hospice Area Executive of Clinical Operations (Hospice Administrator) is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Hospice Area Executive of Clinical Operations (Hospice Administrator) is responsible for the overall planning, directing, organizing, staffing, monitoring and reporting on, all patient care activities operating within the philosophy, mission and budget capabilities of the hospice program. The Hospice Area Executive of Clinical Operations (Hospice Administrator) is responsible for oversight to ensure high-quality delivery of patient services and compliance with the Conditions of Participation for the Medicare Hospice Benefit and State Hospice Benefit as directed by Compassus' organizational mission, policy, and procedure.

Position Specific Responsibilities

• • Maintains full responsibility for all day-to-day functions related to patient/family care services and any/all issues related to assuring high care quality, services monitoring, services documentation thereof and maximum utilization of all care related resources and related costs through program-level Hospice Directors of Clinical Services.
  
  • Maintains oversight and visibility as evidenced by onsite location visits weekly and documentation of onsite validation reports monthly.
  
  • Responsible for managing the “Big 5” of programs in assigned area: pharmacy, medical supplies, durable medical equipment, mileage and labor.
  
  • Owner of Pre-Bill compliance and unbilled outcomes.
  
  • Ensures that Hospice Directors of Clinical Services are monitoring and maintaining adequate care staffing as is required to appropriately meet patient/family service needs and works with their Regional Vice President to ensure information about program needs and outcomes are communicated for budgetary and planning purposes.
  
  • Ensures that productivity and performance standards are being met by all disciplines, by working closely with and through the supervising Hospice Director(s) of Clinical Services) and assuring that those standards are in compliance with current job descriptions and monitored and recorded through timely annual appraisals.
  
  • Ensures that all Conditions of Participation, regulatory standards and Standards of Care are being met, as per corporate policy and procedure and reporting variances or concerns to the program director in a timely manner.
  
  • Ensures that any/all care staff orientation/education requirements are met by working closely with and through the supervising Hospice Director(s) of Clinical Services, corporate education coordinator and corporate clinical services department, reporting variances or concerns to the Regional Vice President in a timely manner.
  
  • Ensures that appropriate levels of care/service are applied appropriately, is regularly monitored and is adjusted by current acuity for all hospice patients, by working closely with and through the supervising Hospice Director(s) of Clinical Services reporting variances or concerns to the Regional Vice President in a timely manner.
  
  • Regularly participates in internal and external hospice care related education programs, as is necessary to assure positive vendor/physician relations, educational requirements, regulatory compliance and as may be directed by the Regional Vice President.
  
  • Functions as an effective, positive and supportive senior member of the hospice management team. Coordinates closely with the Hospice Area Market Executive to set a clear, consistent, positive, professional and empowering example of professional management for the Hospice Director(s) of Clinical Services and staff to model expectations Intentional visits and maintains positive relationships with, contracted facilities/vendors to praise (when appropriate), problem solve (when appropriate) and assures positive lines of open communications are open and available, reporting variances or concerns to the Hospice Area Market Executive in order to co-create solutions while keeping the Regional Vice President fully appraised of those visits, outcomes and relationships in a timely manner.
  
  • Coordinates, monitors and reviews activities and performance of all contracted, patient related, ancillary services (pharmacy, DME, lab, therapies, etc.). Serves as the program’s primary liaison to ancillary vendors, reporting service variances or concerns to the Hospice Regional Executive of Clinical Operations in a timely mann