Manager, Carrier Engagement - LTL

Why project44? 

At project44, we believe in better. 

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. 

With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. 

Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. 

We are seeking a Manager, Carrier Engagement - LTL to build and nurture relationships with our LTL network of carriers. This role requires a data-driven problem solver who is adept at analyzing data, identifying data trends, continuously questioning the status quo, researching innovative solutions, and driving projects to completion. You will be a leader, LTL network expert, technical project manager, and an efficient operator, driving improvement and excellence with our network partners

Key Responsibilities 

Relationship Management & Performance Optimization

• Build and maintain trust-based, strategic relationships with carriers to drive mutual success.
• Lead regular performance reviews and Quarterly Business Reviews (QBRs) to ensure alignment on expectations, goals, and improvement initiatives.
• Set clear performance benchmarks and timelines, guiding carriers through issue resolution and continuous improvement plans.
• Partner with internal teams (e.g., Customer Success, Product, Engineering, and Support) to resolve carrier-related challenges and ensure accountability.

Data Analysis & Continuous Improvement

• Conduct deep-dive analyses using Excel and BI tools (e.g., Tableau, Looker) to uncover performance trends, root causes, and areas for operational improvement.
• Monitor real-time performance and proactively resolve exceptions or disruptions to ensure service continuity.
• Translate data insights into clear, actionable strategies, driving initiatives that enhance carrier performance and reliability.

API Technical Troubleshooting

• Understand and interpret API activity and logs to support troubleshooting efforts related to carrier integrations.
• Collaborate with technical teams to resolve data exchange issues using tools like Postman and log analysis platforms.
• Provide feedback to improve integration efficiency and recommend product enhancements based on recurring technical challenges.

Stakeholder Engagement & Communication

• Serve as the primary point of contact between carriers and internal stakeholders, ensuring alignment and consistent communication.
• Collaborate with carriers and internal teams to drive product adoption, support feature rollouts, and maximize value through deep product knowledge and strategic enablement.
• Represent carrier needs in internal discussions, balancing operational priorities with customer satisfaction.
• Deliver compelling presentations and updates to both internal leaders and external partners on performance, roadmaps, and strategic initiatives.

Execution & Ownership

• Operate as a self-starter, managing multiple projects and deliverables in a fast-paced, cross-functional environment.
• Maintain strong organizational discipline to meet deadlines and drive tasks to completion.
• Act with urgency and accountability, balancing long-term strategic planning with near-term execution.

Requirements & Preferred Skills 

Experience

• 4+ years of experience in one or more of the following areas: Account Management, Project Management, Performance Management, Supply Chain, Logistics, Transportation Operations, Carri