Data Center Technician - Eagle Pass

Company Description

MDC Data Centers offers the ideal solution for networks seeking efficient and effective connectivity throughout Mexico. Our approach is based on centralizing the core points-of-presence for Mexican and North American networks in our neutral spaces located along the US border. This convergence of northbound and southbound networks creates a dense network ecosystem on the border, which is further strengthened by our unique International Fiber Crossings infrastructure and secure, neutral hosting environment for network connections. Together, these components form our Border Interconnection Platform™, which aims to facilitate connections that empower customers and communities by uniting networks, countries, and people.

With data centers in McAllen, Laredo, Eagle Pass, El Paso, Nogales, and San Diego, MDC Data Centers, serves the Mexican market allowing American and International carriers to connect to the largest concentration of Mexican carriers in carrier-neutral facilities.

Job Description

Join our team for an exciting career in the telecom industry!

We are currently seeking experienced Data Center Technicians to join our team in McAllen and the surrounding region. As a part of our team, you'll collaborate with other skilled professionals to ensure the smooth operation of mission-critical systems that power businesses worldwide. With a focus on customer service excellence, you'll be responsible for promptly addressing client requests and maintaining the infrastructure of our internal and external installations. Your dedication to customer satisfaction and data center security will be instrumental in expanding our network connections.

If you thrive in a fast-paced environment, possess a proactive mindset, and are eager to continuously learn and grow, our results-oriented workplace is the perfect fit for you. Don't miss out on this opportunity - apply now!

What would you be doing? 

• Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal.
• Troubleshooting complex technical issues in a fast-paced data center environment.
• Process all service requests for new or modified services as they are required.
• Monitor open trouble incidents and ensure timely resolution.
• Monitor network components (routers, switches, and other items).
• Identifies problem and risk areas and is able to advise management of actions required to mitigate their impact.
• Notify management of major network outages and resolutions
• Document processes and procedures.
• Update customer information inside internal systemsPerform physical security walkthroughs, administer security sign-in procedures for all colocation customers, visitors, and third parties, and escort them to designated work locations.
• You support MDC Data Center sites in all locations, not only in Laredo, by assisting the NOC team.
• Conduct Route Patrols, which may require the use of a personal car.
• Conduct constant activities that involve electrical power AC/DC.

Qualifications

Education:

• An Associate's degree (A.A.) or equivalent from a two-year college or technical school, or an equivalent combination of education and experience, is required.
• Customer service courses are a plus.
• Preferably a Degree in Telecommunication Engineering, Electrical Engineering, Mechanical Engineering or Technical degree.

Technical skills and work experience:

• Bilingual – English and Spanish required
• Previous experience as a Data Center Technician or in a similar role in NOC (network operations center) and/or SOC (Security Operations Center) is highly preferred.
• Flexibility to work in a 24/7 operational environment, including on-call rotations and occasional weekends or holidays.
• Ability to install and neatly manage copper, coaxial, Cat5/6, fiber, and other network cables/connector types
• Preferably familiarity with the OSI Model and Network fundamentals.
• Preferably Knowledge of OTDR and Fiber Optic equipment.
• Familiarity and interest in software tools such as Asana, Slack, and Google Workspaces (formerly Gsuite)

Competencies:

Customer service orientation: You pay attention to customers' needs and concerns and willingly provide assistance to cultivate long-term and loyal relationships.

Problem-solving:  You break down problems into smaller components, generating alternative solutions and evaluating the pros and cons of each option. 

Responsibility: You take calculated risks and demonstrate commitment to your responsibilities.

Prioritization: You effectively manage maintenance priorities and client tickets