Strategic Account Director - Humana and Regional

Career Category

Sales & Marketing Operations

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Strategic Account Director - Humana and Regional

Amgen's medicines treat serious illnesses and our research address diseases with a limited number of treatment options. With a robust and differentiated pipeline, Amgen remains committed to advancing science to dramatically improve people's lives. As a values-based organization with a powerful sense of shared purpose toward our mission: to serve patients, we are actively searching for a Strategic Account Director (SAD) to deliver on this commitment to patients.

The primary responsibility of the SAD is to lead a team of Strategic Account Managers (SAMs) that implement strategies to ensure optimal access and reimbursement for Amgen’s product portfolio and enables pull-through of Amgen’s corporate objectives.  Primary customers include decision makers at Regional Payers, Regional PBMs and IDNs.  In addition to leading and managing the team, the SAD will also be the customer lead for Humana (primarily focused on Medicare). 

RAD responsibilities will focus on leading and unifying diverse teams in line with Amgen’s vision & the vision of the U.S. Value & Access organization.  SADs will apply market & organizational insight to direct the team’s focus on how to navigate the evolving healthcare landscape, while driving short & long-term results. SADs will focus the strategic planning efforts of the team utilizing frameworks to develop integrated plans for top tier accounts.  SADs will lead the collaboration across a region by engaging internal partners across the portfolio in order to bring value to both customers and Amgen.  SADs will also be dedicated to coaching and talent development, drawing on a range of leadership styles and developmental experiences.  SADs will play a primary role in helping to shape consistent and strategic execution with internal and external customers.

For the customers where they are the lead, SADs will negotiate and execute formulary contracts with their customers.  SADs will develop cross-functional strategic account plans & then drive execution with cross-business unit (BU) teams to meet the strategic objectives.  SADs will identify and coordinate customer-specific initiatives and programs in collaboration with other internal teams at Amgen.  Where the SAD customers have business impact on other SAM business or customers, the SAD will ensure the strategic plan is successfully scaled into these markets as well for consistency.  Success in this role will require close collaboration with field sales, Coverage and Pricing (C&P), brand, contracting, legal, and marketing teams.

What you will do

Let’s do this. Let’s change the world. The Key Competencies for this role include:

Leading the Team

• Hiring, developing, coaching, & retaining top talent

• Providing strategic direction and then driving execution to deliver results

Business, Industry, & Customer Acumen

• Developing, deploying, and enhancing deep and broad requisite knowledge of the U.S. healthcare ecosystem, Amgen, and our customers in order to build evidence-based solutions that create value

Strategic Agility & Account Planning

• Navigating among different modes (analytical, strategic, creative, and systemic) to “connect the dots” among multiple variables in the healthcare ecosystem in order to generate insights, quickly formulate strategies, and take action

Leading Multifunctional Account Teams

• Engaging, mobilizing, and energizing others to work collaboratively on mutually beneficial solutions, orchestrating outcomes across functions, brands, & customers

Cultivating Relationships for Business Impact

• Connecting with others and building long-term relationships across multiple stakeholders and senior