Clinical Systems Specialist | Hybrid

Overview

NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over eighty centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.

 

The Clinical Systems Specialist is responsible for delivering comprehensive training and support for NextGen applications and third-party services across various functional teams, including Executive Directors, Front Office Managers, Insurance Verification teams, Providers, and Optical Staff. This role also includes troubleshooting, supporting system conversions, and ensuring optimal system performance through process improvements and ongoing user support/maintenance.

Responsibilities

Training  

• Provide NextGen training and support to new employees: Executive Directors, Front Office Managers and staff, Insurance Verification team, Providers and Optical Staff. 

• Work closely with the Manager to establish training schedules across all entities. 

• Follow up training with operations based-on adoption rate of initiatives.  

• Training will be performed in both the remote setting and the work site setting. May require travel to onsite locations. 

• In depth knowledge of the Document Management Application. 

• General application troubleshooting: scanning, filing, re-filing, placing orders, proper documentation requirements. 

• Responsible for maintaining training materials when upgrading, testing new workflows, and new software applications. 

• In depth knowledge of Workflow Manager, Scheduling Admin, Scheduling, Daily Batching, and document management.  

• Aid and knowledge of Clearwave, SolutionReach, and Brevium 

• In-depth knowledge of NextGen Patient Portal (PXP). 

• Document formal workflows for ePM and PXP to incorporate into the training curriculum to support Revenue Cycle, Compliance and Clinical Operations to ensure benchmarks are met.  

• Examine processes to ensure accuracy and conformance to standard policy and procedures. Proactive in identifying areas for improvement, recommending solutions, and developing field team members.  

• Maintain NextGen File Maintenance to utilize the system most effectively. 

 

Troubleshooting 

• Resolve issues or escalate application issues to manager, as necessary. 

• Provide tier 1-level support and end-user training assistance for NextGen and all related applications, including but not limited to NextGen PM/EHR, PXP, DM, etc. 

• Addressing application and workflow inefficiencies and strong ability to identify potential issues and participate in their resolution. 

• Daily troubleshooting and resolution of reported issues. 

  

Conversions 

• Assist with QA/validation testing when there are software upgrades, workstation updates, and any other system changes to verify proper functioning of upgraded components. 

• Provide onsite and/or remote Go-Live support which may require travel. 

• Perform NextGen activity audits and charting compliance for post go-live and in support of new hires. 

• Establish, configure, and maintain ancillary systems including but not limited to NG Share, Patient portal, HQM portal and IMH. 

• Perform data mapping and conversion support.  

 

Qualifications

Qualifications & Skills: 

• In-depth knowledge of NextGen applications, including PM/EHR, PXP, Document Management, and Workflow Manager. 

• Strong understanding of training methodologies and instructional design. 

• Excellent communication and interpersonal skills, with the ability to work effectively across departments. 

• Strong troubleshooting and problem-solving skills, with a proactive and solutions-oriented mindset. 

• Ability to manage multiple priorities and deliver results in a dynamic, fast-paced environment. 

• Ability to travel to onsite locations as required. 

 

Additional Requirements 

• Foster and maintain positive, professional relationships with team members, staff, and stakeholders. 

• Collaborate with Clinic Executive Directors to ensure best pr