Media Officer (Creative Lab - UX /Service Design Strategy) – Creative Solutions Division, Corporate Services and Facilities Department (Contractual)

Work for the IMF. Work for the World.

The IMF is seeking to recruit a Media Officer to join its world-class team of design experts.

Under the general supervision of the Creative Strategy and Operations Section Chief (Head of Creative Lab)  in the Creative Solutions Division, CSF, this role is responsible for key research and strategy tasks for products development, digital transformation, and service design essential to the IMF Creative Lab; a multidisciplinary hub providing global solutions based on human-centered design and behavioral insights to support IMF membership in policy making and capacity building.

The selected candidate will function as core member of the IMF Creative Lab and will support the Section Chief; collaborate effectively with key stakeholders such as creative directors, designers, developers, behavioral scientists, economists, and product managers. The selected candidate will ensure deep understanding of users and will shape and implement design strategy - from conceptualization to delivery - to advance the IMF innovation efforts and brand.

Specific responsibilities include but are not limited to:

• Lead client engagement and oversees the process of co-designing with clients and creative talents to deliver human-centered, end-to-end solutions that meet the business needs and policy objectives. Act as a driver for partnerships with key internal and external stakeholders that consist of government officials, peers from other international organizations and design agencies world-wide.
• Design and facilitate strategy workshops and Design Thinking sessions using cutting-edge hybrid methods in an engaging and effective manner, including with high-level policy makers. Help institutional leaders to shape policies and craft decisions based on sessions’ results.
• Design and execute user and behavioral research on a global scale at the highest industry standards, using various techniques and tools including ethnographic research, interviews, focus groups, contextual inquiries, and usability testing. Synthesize and analyze collected data using known methodologies and frameworks. Translate information into clear and compelling insights, form recommendations and design strategy. Produce and deliver presentations, draft reports, and contribute to analytical papers.
• Collaborate with designers in wireframing solutions and enable iterative design process through users’ testing in a fast-paced environment. Guide, plan and conduct Information Architecture (IA) tests, to recommend on IA improvements and suggest content strategy.
• Engage with development teams to smoothly transact from design to development and execution. Perform design Quality Assurance to validate the strategy and UX/CX integrity throughout the development process and operative transition.
• Promote research and strategy best practices drawn from a variety of disciplines, continually seeking to improve methods, to streamline operations and to increase overall impact. Identify future opportunities by keeping up to date with design trends and new technologies - in particular, AI. Promote adoption and use across the team.
• Be a thought partner providing subject matter expertise and recommendations to help balance business needs and user goals and to co-shape strategies and policies in a trusted and confident-building manner.
• Be committed to innovation and to pushing boundaries. Promote Design Thinking and Behavioral Insights approach. Co-lead educational and outreach initiatives that consist of talks and training, internally and externally to build relationships and trust.

Qualifications:

• Educational development, typically acquired by the completion of a Master’s degree or equivalent in Design, Social Science, Behavioral Science, Business Strategy, Human Computer Interaction, or related field; or a bachelor's degree supplemented by a minimum of six years of relevant professional work experience, is required.
• Relevant work experience in UX/CX, service design, Innovation strategy, digital products, or related field either in international development, consulting, government, non-profit or private sector. Experience in GovTech is a plus.
• Hands-on experience with quantitative and qualitative research methodologies and behavioral analysis, particularly in products and services prototyping environment backed by deep understanding of UI design.
• Proven ability to collect and analyze users’ behavior through moderated and unmoderated research, surveys, groups sessions, benchmark studies and web analytics.
• Deep knowledge of human-centered design, strategic foresight, behavioral insights, and innovation facilitation techniques backed by practical experience.
• Proven track record of successfully managing and implementing projects and working on i