Position Overview

You can play a critical role in the success of PNC as a member of our Retail Bank Operations team. You’ll help drive crucial behind-the-scenes functions for many lines of business. This includes essential items such as managing the cash needs of our branch and ATM networks, protecting the bank from potential fraud, and identifying ways to continually improve our processes. If you’re ready for exciting new challenges in your career, bring your passion and expertise to PNC.

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Collateral Process Default Specialist within PNC's Retail Bank Operations organization, you will be based remotely.

The Collateral Proc Default Specialist plays a critical role in the financial accuracy and operational efficiency of PNC’s Late Stage Default and Foreclosure Support functions. This position is responsible for the timely and accurate processing of financial information related to mortgage and home equity loans, including payoff and reinstatement requests, fund application, and preparation of internal payoff figures used by foreclosure counsel. In addition, this role supports compliance with statutory guidelines, investor/insurer requirements, and internal controls vital to the enterprise. Work performed by this team directly influences customer satisfaction, audit readiness, and the financial soundness of PNC.

Preferred Experience:
Experience in foreclosure, default operations, loan servicing, investor reporting, or similar regulatory environments.

 

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Monitors and processes foreclosures or repossession of assets, including various administrative, preservation and conveyance functions to avoid monetary loss to the bank.
• Monitors and processes tasks and workflow to ensure timely completion of the related processes. Complies with bank/investor/insurer guidelines, as necessary.
• Interacts with customers/vendors/investors, where applicable, regarding default and foreclosure or repossession proceedings through written and verbal communication.
• Adheres to bank, investor, insurer, and regulatory guidelines in order to minimize loss associated with process issues and delays.
• May train and coach new team members and resolve escalated issues regarding the process.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Communication, Credit, Customer Complaint Resolution, Customer Service, Customer-Support, Information Collection, Problem Identification, Repossessions

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