Customer Support Agent - Night Shift (Remote in Portugal)

About The Role

Job Title : Customer Support Agent – Shared Services
Location: Remote based in Portugal
Terms: Permanent Contract / Full -Time 40h weekly
Salary: Annual Gross 13.250 Euros (Inclusive of Holidays Allowances)
Schedule: Thursday to Monday 8.30 pm to 5:00am 

ABOUT THE ROLE
 
We are looking for a Full-Time Customer Support Agent to join our Shared Services team covering the night shift. The successful candidate will work from home permanently so the only commute you’ll need to worry about is getting to your home desk. This will give you the time to focus on what is important: providing excellent support experience for our customers.
 
WHAT YOU'LL BE DOING

• Your main role will be supporting our partners and customers via email, phone, or chat to ensure they have the best and most expedient experience possible. 
• You’ll support them from start to finish, troubleshooting their problems and answering their questions.
• You can identify and assess the customer's needs to provide the best possible support. You can consistently input data entry accurately, through the appropriate operating systems.

Your profile

ABOUT YOU

• You have a minimum of 1-year previous experience in a contact center providing support over the phone 
• have strong interpersonal skills including active listening.
• You are fluent in English – both in written and verbal communications.
• You are a good multitasker due to your strong organisational skills
• You are calm under pressure, and show empathy when dealing with customers
• You love working as part of a team and are able to work towards individual and team KPI’s
• You can perform all duties in an efficient, professional, and courteous manner at all times.
• You can maintain regular consistent and professional attendance, and punctuality.
• You pay great attention to detail and problem-solving skills.
• You want to pursue the personal development of skills and knowledge necessary for the effective performance of the role

Why us?

WHAT YOU GET IN RETURN:

• Fully Remote work based in Portugal
• A competitive salary 
• Health insurance and Flexible Benefits
• Internet Allowance 
• Equipment provided
• Home office allowance 
• A Buddy on joining 
• Online Gym and Wellbeing Studio.  
• The opportunity for professional growth.  
• Fun company events and team outings.  
• Autonomy and Responsibility

 
OUR RECRUITMENT PROCESS

1. 30 min Teams interview with the Recruitment Team
2. Language test if applicable to the role
3. 45 min Teams interview with the Hiring Team