Loan Processing Assistant

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Loan Processor Assistant plays an important role in the organization by performing a number of activities related to the company’s Regional Operations functions. This role is primarily responsible for, under direct supervision, for assisting the Loan Processors by reviewing files, ordering supporting documents, and other tasks to help the processors prepare mortgage loans for underwriting and closing within Guild Mortgage Company and industry guidelines.

Essential Functions

• Requests and reviews file documentation, including income/employment verifications, bank statements or verifications of deposit and property valuations; opens escrow and title.
• Reviews all documentation received for completeness and ensures appropriate data is entered in the company’s origination system, and that appropriate documentation is uploaded to the company’s paperless file system.
• Communicates with loan processor regarding documentation needed to process the loan and maintain effective follow up to ensure receipt of needed documents.
• Assists loan processor to gather information to clear underwriting conditions. Responds to inquiries and follows up with key individuals promptly to resolve problems.
• Communicates directly with loan officer, loan processor, closer, title companies and insurance companies to ensure that loans close in a timely manner.
• Assists loan processor to help resolve investor stipulations.
• Stays up to date on all current, applicable industry standards.
• Maintains complete and accurate information within the Loan Processing System while effectively managing a high volume of loans.
• Performs other duties as assigned.

Qualifications

• High School or equivalent required, some related college courses or degree desired, along with some knowledge of mortgage lending policies, procedures, and regulations.
• Well-developed ability to manage multiple tasks/projects and deadlines simultaneously.
• Strong verbal and written communication skills.
• Effective time and resource management.
• Strong interpersonal skills.

Company Required Skills

• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and
  third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Intermittent to low supervision required, depending on experience
• Apply sound judgment in execution of core job responsibilities
• Travel: 0%

Requirements

• Physical: Work is primarily sedentary; mobility in an office setting.
• Manual Dexterity:  Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Environmental:  Office environment – no substantial exposure to adverse environmental conditions.

Statement
This document describes the general content and identifies essential functions and requirements for performing this position. It is not intended to be an exhaustive statement of duties, responsibilities, or requirements. Guild Mortgage complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential job functions. Employment with Guild Mortgage is “at-will,” meaning that either the Company or an employee may terminate the employment relationship at any time, with or without cause, advance notice or stated justification.