Director, Executive & Internal Communications
SprinklrAbout the role
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
Role Overview
We are seeking a Director, Executive and Internal Communications to lead and evolve our Executive Communications and Internal Relations programs. This is a high-impact role at the center of Sprinklr’s narrative—shaping how our leadership communicates, how our employees connect to our strategy, and how our story shows up across the enterprise and into the market.
This leader will bring clarity, consistency, and energy to our executive voice while building a modern, AI-enabled, data-driven internal communications ecosystem that drives alignment, engagement, and trust. The right candidate is both a strategist and operator—someone with a strong POV, forward-thinking instincts, a deep curiosity about and willingness to experiment with AI, and a track record of elevating leaders and organizations through communications.
Key Responsibilities
Executive Communications Leadership
Serve as a trusted advisor and strategic partner to senior executives, helping shape their voice, narrative, and presence internally and externally.
Lead development of high-impact executive communications including All Hands, senior leadership forums, keynotes, major announcements, and thought leadership.
Partner with executives to translate business strategy into clear, compelling, and authentic messaging.
Elevate executive visibility and consistency through disciplined narrative planning and storytelling.
Internal Communications & Employee Engagement
Own and evolve Sprinklr’s internal communications strategy—ensuring alignment with business priorities and cultural transformation.
Design and manage a multi-channel internal communications ecosystem, optimizing channel use based on audience, purpose, and impact.
Develop clear, engaging content that drives understanding of strategy, reinforces priorities, and builds employee confidence and alignment.
Champion two-way communication—ensuring employee feedback loops are embedded and actionable.
Narrative & Content Strategy
Working closely with External Communications, refine executive narrative frameworks that connect product innovation, customer value, and company strategy.
Ensure consistency of messaging across executive communications, internal channels, and key moments.<
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s