Customer Service Representative I

Overview

As the Customer Service Representative l, your role will be vital in advising our customers with an outstanding experience, addressing their queries promptly, and resolving issues efficiently. As the voice of our company, you will have a direct impact on customer satisfaction and retention. This position offers you the chance to build a rewarding career, develop problem-solving skills, and grow with our company. If you're a solutions-driven individual with a passion for customer service, we want to hear from you! and serve customers by providing service, data entry, estimates and invoicing, etc. to  drive positive connections. Let's reach new heights together!

 

This position will sit in our Regional Distribution Center in Wheeling, IL! 

Responsibilities

• Receive and verify customer returns.
• SAP/S4 data entry of incoming products for repair.
• Responsible for the accuracy of data entered in SAP/S4
• Process incoming Return for Credit.
• Putting stock away in proper locations.
• Properly package and prepare parts orders for shipment.
• Verify product, condition and processing of all outgoing repairs
• Processing outgoing packages using SHIPERP/ (UPS world ship meter).
• Perform cycle counting of parts.
• Assist in Associate training.
• Follow good housekeeping and safety practices
• Other duties as required

Qualifications

• Minimum 1 year of college or 2 years related experience in Customer Service.
• Strong interpersonal and problem solving skills.
• Enjoys working with people in a team environment.
• Ability to learn and apply company policies and procedures to assigned tasks.
• Ability to follow established procedures on routine work; requiring detailed instructions only on new assignments.
• Good computer skills, preferably in Windows environment.
• Excellent math skills.

 

Applicants for this position must be currently authorized to work in the United States on a full-time basis. Shure will not sponsor applicants for this position for work visas.

 

WHO WE ARE

Shure’s mission is to be the most trusted audio brand worldwide – and for over a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn’t stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.

 

Shure is headquartered in United States. We have more than 35 regional sales offices, engineering hubs, distribution centers and manufacturing facilities throughout the Americas, EMEA, and Asia.

THE MIX MATTERSDon’t check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you’re excited about this role, believe you’ve got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!PAY TRANSPARENCYShure offers a competitive compensation structure that is reviewed annually to attract, hire, and retain the industry’s top talent. Base salaries vary based on qualifications, geography, experience, and expertise in each respective discipline. The range displayed on each job posting reflects the minimum and maximum base salary for the opportunity. The base salary for this position ranges from $40,000 to $60,000.  If your salary expectations do not align, still apply as we are often flexible on the seniority of posted positions. All positions also include an award-winning benefits package.

 

WE GOT YOU - Our BenefitsAt Shure, we prioritize the well-being of our Associates. We offer competitive rewards packages to full-time and part-time Associates working 24 or more hours a week that address physical, mental, financial, and overall well-being. Our benefits include comprehensive healthcare, mental health and retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work-life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities. To learn more, check out our Benefits At A Glance 2025.

 

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