Sr. Technology Coordinator

Overview

Now is the time to join us and make a difference. Be a relentless force for a world of longer, healthier lives.  Here at the American Heart Association, you matter and so does your career.

 

The American Heart Association (AHA) has an excellent opportunity for a Sr Technology Coordinator at our National Center office located in Dallas, TX.

 

The Technology Coordinator is responsible for configuring, imaging, and supporting client computing on-site and remote NC Staff throughout the Association. Responsible for providing technology assistance in PC provisioning, configuring computers to established standards, and maintaining desktop computers.   Responsible supporting application updates, releases and troubleshooting for end users. Responsible for responding to Technology Service Desk requests, AHA event support, executive support, and Microsoft software configuration support. 

 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

 

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.org.

Responsibilities

• Deploys and supports desk-top and client computing for the assigned team or department organizational efficiency in keeping with customer service for client computing
• Orders, configures, images, and maintains personal computer systems for delivery to clients throughout the organization.
• Responds to Technology Service Desk tickets and trouble shoots for client base. Provides solutions within service level agreements.
• Demonstrates and leads a dedication to customer service; anticipates, meets and/or goes above and beyond by solving problems quickly and optimally; makes customer issues a priority
• Coordinates support implementation for AHA events as established by AHA business requirements
• Analyzes and recommends modifications or introduction to new tools or procedures for operational efficiencies.
• Manages client OS, application installation and client troubleshooting including security and application remediation for NC client computers.
• Identifies common issues and trends. Provides input and action plans to supervisor
• Participates on hardware and imaging team to determine and maintain all client computing standards
• Provides coverage as needed to insure support delivery during a team member’s PTO or any other reason of unavailability

 

Want to help get your resume to the top?   Take a look at the experience we require:

Qualifications

• Experience providing technology support for personal computing, application updates, tier-1 troubleshooting
• Excellent communication skills
• Ability to meet service level agreement customer service

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

 

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holi