Spv Business Support Services

Supervisor of Business Support Services

Work a Hybrid schedule within Oregon, Washington, Idaho or Utah 

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.  

Who We Are Looking For: 

Every day, Cambia’s dedicated team of Business Support Supervisors is living our mission to make health care easier and lives better. As a member of the Business Support Services team, the supervisor oversees the Business Support Services Teams for Cambia Plans. This includes support of global configuration, incident resolution, conversion activities, enhancement design, developing general and detailed functional and business requirements, testing, project work, and support in the production environments. Responsible for the development of production deployment and processes which facilitate the administration of benefits, claims, ITS, membership processing, billing, commissions, provider/pricing and customer service activities. Serves as a liaison to vendor (TriZetto and IBM) and is responsible for the coordination of communication to appropriate teams and business users on the status and prioritization of production issues and maintenance. In addition, this position supervises Business Support Services staff in support of any Cambia-wide initiatives. This includes scoping and resources planning for any projects related to configuration and support of any Facets system, any associated extension or interface that interacts with Facets, along with all legacy membership systems.

– all in service of creating a person-focused health care experience.  

Do you have a passion for serving others and learning new things? Do you thrive as part of a collaborative, caring team? Then this role may be the perfect fit. 

What You Bring to Cambia: 

Qualifications:

The Supervisor of Business Support Services would have a college degree in Computer Science, Mathematics, Business Administration or a related field. A college degree may be substituted by sufficient years of experience in the health care industry. Five years of experience in defining and analyzing business requirements, process modeling, functional systems design or configuration and/or acceptance testing is required. A minimum of two years of experience as Lead Business Systems Analyst or equivalent experience is required. Experience with a business area that is supported by this position (i.e. claims processing, membership processing, provider relations, etc.) is required.

Skills and Attributes: 

·         Knowledge of system development, project methodology practices and deliverables;

·         Knowledge of existing systems and procedures;

·         Ability to successfully manage project teams;

·         Ability to manage, direct, lead and motivate staff members in task completion and problem solving;

·         Ability to evaluate performances of team members;

·         Ability to communicate effectively, both orally and in writing to ensure clear and timely communications with all levels of staff throughout the company;

·         Ability to demonstrate analytical skills and strengths in diagnosing complex problems and implementing corrective action;

·         Ability to work on multiple projects and project types simultaneously as directed;

·         Ability to plan, organize, and prioritize task assignments to ensure established guidelines and/or deadlines are met;

·         Ability to perform analysi