Supervisor Hotel Operations- Full Time, Valet/Parking (Harrah's SoCal)

This role provides supervision in the daily tasks of Valet. Supervise day-to-day operations of Valet to achieve customer satisfaction and quality service while assuring compliance with policies and Standard operating Procedures. Creates a fun and exciting work environment for our employees as well as our guests. Seeks employees input on new ideas to improve service standards. Promotes a positive work environment creating opportunities to increase customer satisfaction scores. Responsible to train, develop and motivate employees in order to increase employee retention.

Our ideal candidate:

• College degree preferred (Hotel or Business Management preferred).

• High School diploma and/or equivalency required.

• Superior customer service skills and experience in dealing with the public required.

• Proficiency in Microsoft Office, Word, Outlook, Excel, and LMS/CMS system knowledge is preferred.

• Excellent oral and written communication skills.

• Ability to develop and enforce Standard Operating Procedures.

• Ability to communicate in English clearly and effectively both orally and in writing.

• Ability to plan, organize and complete the work and take initiative logically and independently.

• Possess well-developed interpersonal skills.

• Ability to set and achieve high standards of performance.

• Receive instructions and hear inquiries from guests, clients, or staff; ability to remain alert throughout the duration of shift and remain calm during emergency situations.

• Must be able to get along well with co-workers and work as a team.

• Must be able to work any day of the week and any shift.

• Must present a well-groomed appearance.

About the role:

• Greets and welcomes customers with Family-Style Service, takes pride in being a Harrah’s team member, and serves as a Hotel Management representative, and customer service role model for employees.

• Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Harrah’s standard.

• Prepares reports daily to detail Hotel activities and the Hotel’s financial results.

• Schedule staff in accordance to business demands.

• Recommends changes for assigned personnel, including hiring, promotion, demotion, and release of personnel.

• Approves regular vacation and recommends leaves of absence.

• Provides coaching and written documentation of positive and corrective work-related activities.

• Prepares and coordinates performance reviews of assigned personnel, including four- week, eight week, ten week, 90 day, six month, and annual reviews.

• Establishes and administers policies and procedures pertaining to the Hotel Department and assures adherence to them.

• Properly inform all employees of changes in programs and events by means of daily BUZZ sessions, memos and or e-mail.

• Handles guests’ complaints, taking corrective action as necessary including incident reports.

• Handles all guest inquiries with promptness.

• .

• Provides direction and training to all employees to maintain a positive and fun working environment.

• Understands, values, and supports the Harrah’s mission statement.

• Builds relationships with guests during their visit.

• Must have knowledge of all services available on property to communicate information accurately and clearly to guests and employees.

• Performs other managerial duties as deemed appropriate.

• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies, and procedures.

A few more things:

• Must be able to move in and around the Casino/Hotel areas and Valet areas through the entire shift.

• Must be able to stand for long periods.

• Must be able to respond calmly in a crisis and demanding situations handling many guests needs in a fast-paced environment.

• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.

• Must be able to lift and carry up to 50 pounds.

• Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach and file paperwork.

• Must be able to respond to visual and aural cues.

• Must be able to operate the following equipment: computer, 10 key adding machine, Saflok key machine, telephone, credit card machine, printer, facsimile, and photocopier.

• Must be able to tolerate areas containing secondhand smoke.

• Must be able to run in e