Senior Client Service Manager, Unsplash

Senior Client Service Manager, UnsplashDuration: 10 Month Fixed Term Parental Leave CoverStart: November, 2024Location: United States or Canada - preference for Eastern or Central time zones
Unsplash is the internet’s premiere source of free-to-use imagery with over four million curated photos, powered by creators everywhere.  We’re looking for someone who is a systems thinker. Someone who looks for the most efficient way to make impact and aims to improve how we operate to get the most effective things done. This is a core company project that will provide the main revenue source for the company and community. The work that you do will shape how Unsplash grows, how we support the site, and how we support our community of photographers.

Your Next Challenge:

• Working with our ad team for pre-sales activities like assisting sales with RFP response and media plan processes, asset facilitation and inventory management, develop marketing/activation ideas to enhance proposals, and aid in strategic proposal development
• Translate brand campaign goals into effective campaigns that can be run on Unsplash
• Campaign management - Lead day-to-day communication with clients to ensure seamless execution, Set up campaigns in Unsplash’s systems, Partnering with 3rd party measurement providers (like Kantar) to set up research studies, and Monitor delivery/pacing
• Conduit of sales for cross functional support. For example, Legal, and Finance teams which includes Accounts Receivable, Credit & Collections, Revenue Accounting, etc.
• Ongoing communication with existing and potential native advertising partners
• Support Salesforce pipeline management. Foundational understanding of Salesforce is essential.
• Create new Salesforce Contacts
• Raise Salesforce Requests to initiate and support workflows such as Partner Portal Services - New agreement/customer account setups, Return/Cancellations, Invoice/Credit Memo Copy Requests, Invoice Header updates, Customer name changes, Proforma invoices, Credit Initials, Credit Limit Increases, Credit Transfers, other ad hoc customer support requests
• Attach supporting documentation to customer accounts and requests.
• Managing creation of Sales Orders through the Partner Portal - Partner Portal Sales Report uploads for NATIVE, DIRECT, ASSIGNMENT, and API billing. Reconcile agreements/IOs to respective sales orders to assist with customer account inquiries including credit and rebills.

What You Will Need:

• 4+ years in a client support position (Customer Service, Account Management, Account Service).
• 2+ years working with Salesforce.
• Organized and process-driven
• Experience creating or managing advertising campaigns for medium to large brands
• Excellent email and video communication skills, responsive
• Independent, works well autonomously
• Ability to multitask
• Creative and agile thinker who is genuine, self-motivated, and collaborative
• Curious, go-getter
• Knowledge of brand metrics and how they translate into business goals

There’s a story in every picture, a narrative in every frame. We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world.  Working at Getty Images Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals.  We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work. Our flexible time off policy is above industry standard. We offer prem