MEDICAL SUPPORT ASSISTANT (ADVANCED)

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Applicants appointed to direct patient care positions must be proficient in spoken and written English. Experience: Some experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education: High school diploma with desire for some post graduate education. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Must possess one (1) full year (52 weeks) of experience equivalent to the next lower grade level (GS-05). Preferred Experience: Strong background in scheduling and a comprehensive understanding of medical terminology. Experience as an AMSA in a large clinical service line, especially Surgery VHA / Clinical Scheduling System Proficiency & Electronic Waiting List Experience VHA Scheduling Directive Knowledge or Equivalent Regulatory Scheduling Experience Cross-Organizational Coordination Experience Patient Identification Accuracy & Insurance Capture Experience Customer Service with Geriatric, Veteran, or Cognitively Vulnerable Populations Ophthalmology, Surgical Service, or Specialty Outpatient Clinic Experience Specialized experience equivalent to GS-05 performing appointment scheduling or patient access management as a primary duty in a medical, clinical, or directly patient-facing healthcare administrative setting. Experience with VistA/CPRS or a successor VA scheduling system in a clinical or medical administrative role Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is the grade of GS-06. Physical Requirements: The work of the positions is primarily sedentary; however, some walking, standing, bending stooping and carrying of small items such as files may be required.