Senior Product Manager

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

We are seeking a well-rounded and experienced Senior Product Manager with deep expertise in healthcare and payments. This individual will lead initiatives that enhance payment workflows across B2B, B2C, and C2B models, ensuring a seamless experience for both senders and receivers. This role will be instrumental in driving strategic product development, streamlining integration processes, and expanding market adoption within the payments ecosystem.

As a Senior Product Manager, you will define the vision, strategy, and roadmap for insurance payment solutions, ensuring alignment with client needs and industry trends. You will collaborate closely with Engineering, UX, Data Science, Sales, and Client Experience teams to deliver high-impact solutions that address real-world challenges in provider payments, claimant payments, premium collection, remittance, and payment automation.

What You’ll Do

Product Leadership & Strategy

• Lead initiatives around B2B payments (provider payments), B2C payments (claimant payments), and C2B payments (premium collection).

• Develop and execute a comprehensive strategy to enhance payer and partner experiences, ensuring smooth integration and adoption of our solutions.

• Define and measure key success metrics to drive data-informed decision-making and continuous optimization.

• Stay ahead of industry trends, regulatory changes, and competitive landscapes within healthcare payments, translating insights into actionable product strategies.

• Drive cross-functional alignment on go-to-market strategies, including pricing models, demos, RFPs, and internal/external training.

• Utilize VOC (Voice of Customer) feedback to refine API strategies that enhance payer and partner experiences while streamlining integration processes.

• Work closely with engineering teams to develop scalable, high-performance API ecosystems that improve usability and adoption.

• Partner with external stakeholders to enhance integration capabilities, ensuring flexibility and ease of adoption.

Client & Stakeholder Engagement

• Build and maintain strong relationships with internal and external stakeholders, acting as a trusted partner in payment innovation.

• Gather and analyze VOC feedback to improve existing processes and drive innovation in payment workflows.

• Collaborate with Sales, Client Success, and Implementation teams to drive seamless onboarding and user adoption.

• Present product vision, updates, and strategies to executive leadership, clients, and cross-functional teams.

Execution & Delivery

• Work with Engineering, UX, and Data Science teams to design, build, and launch scalable payment products.

• Ensure compliance with healthcare industry regulations and payment processing standards.

• Drive agile product development processes, ensuring timely delivery of enhancements and new capabilities.

• Foster a culture of experimentation and continuous improvement, leveraging A/B testing and iterative development cycles.

What You’ll Bring to Zelis

Industry Expertise

• Extensive experience in healthcare is required.

• Deep understanding of insurance payment flows across B2B, B2C, and C2B models.

• Experience in provider payments, claimant payments, premium collection, remittance processing, and payment automation.

Product & API Leadership

• 8+ years of experience in product management

• Strong