Regional Quality Manager

Location Address:

123 Main St, Anycity, Texas 12345

Work Shift:

Salary Exempt - 7 day, 12-hour (United States of America)

The Regional Quality Manager (RQM) is a strategic leader responsible for developing, implementing, and sustaining quality systems across assigned manufacturing sites. This role ensures compliance with Altium’s corporate standards, customer requirements, and regulatory expectations, while fostering a culture of continuous improvement, coaching, and operational excellence. The RQM serves as a key liaison between plant operations, corporate quality, and external stakeholders, and plays a critical role in capability development, customer engagement, and commercialization support

Quality System Leadership

• Ensure regional sites adhere to Altium’s corporate quality systems and policies.
• Lead development and deployment of standardized quality systems including Control Plans, Positive Release, QPA, and Quality Maintenance (QM).
• Own and manage key quality processes such as SPC/Gainseeker, MPS, and RCA.
• Apply the RAPID decision-making framework to clarify ownership and accountability.
• Audit sites for compliance with GMP, HACCP, SQF (GFSI), and Altium’s QPA standards.

Customer & Regulatory Compliance

• Coach and prepare plants for internal, third-party, and customer audits.
• Maintain documentation and certification compliance (e.g., SQF, HACCP).
• Develop regional capability to sustain regulatory compliance and renew certifications.
• Track and report audit outcomes to ensure visibility and timely resolution.

Complaint & CAPA Management

• Lead and coach RCA and CAPA activities for major and critical customer complaints.
• Track complaint resolution progress, including aged complaints.
• Ensure timely closure of complaints  customer satisfaction.

Training & Development

• Provide onboarding for new Plant Managers and Plant Quality Managers, to include complaint resolution, specification management, quality control plans, food safety, and audit requirements.
• Mentor and develop Quality Managers and plant employees in quality tools (SPC, PFMEA, Control Plans, RCA, CAPA, etc.).
• Lead Continuous Skills Development (CSD) initiatives and succession planning for Quality Managers.
• Build a winning culture aligned with Altium’s Guiding Principles and Quality Culture.

Commercialization Support

• Coordinate with the commercialization team to align qualification processes and improvements.
• Ensure RQM and Plant Quality Team participation in product qualification and deviation tracking.
• Manage qualification documentation in SharePoint and support PIM-led projects.

Customer Engagement

• Represent Altium’s commitment to quality and our (AMR) “Always Made Right” promise in customer engagements.
• Provide quality data and analysis to support commercial team presentations.
• Maintain strong relationships with key customers, supporting audits, qualifications, and line trials.

Strategic Process Adherence

• Define and own quality system processes within the regional team.
• Identify and champion improvement opportunities in complaint resolution, inline inspection equipment, and quality assurance systems.
• Partner with IT to resolve system issues and improve connectivity and reporting tools.

• Reasonable mandatory overtime may be required due to business needs. 

Qualifications

• Bachelor’s degree in Engineering, Quality, or related field (preferred).
• Minimum 7 years of experience in manufacturing quality management.
• Proven leadership skills with the ability to lead through influence and drive change.

Skills & Competencies

• Proficiency in CRM systems, Trace Gains, and MS Office Suite.
• Strong knowledge of GMP, SQF, HACCP, and regulatory standards. (HACCP certification preferred)
• Experience with bottle manufacturing, packaging, and quality equipment (e.g., vision systems, date coders).
• Statistical Process Control (SPC), Six Sigma, and Total Productive Maintenance (TPM) experience.
• Ability to coach and build a quality culture across sites.
• Excellent communication, organizational, and project management skills.

Travel Requirement

Ability to travel up to 75% to support regional sites

Altium Packaging, Our Culture Differentiates Us!
 
We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making.  We believe our Guiding Principles foster a