Director, Management Advisor, Omnichannel Marketing Solution

About TGaS® Advisors

TGaS® Advisors, a division of Trinity Partners, is a leading management advisory firm focused on providing comprehensive benchmarking and advisory solutions to commercial operations leaders across the bio-pharmaceutical industry. TGaS provides commercial leaders with solutions focused upon 10 key areas: Field Operations, Incentive Compensation, Market Access & Reimbursement, Pricing & Contract Management, Commercial Analytics & Insights, Omnichannel Marketing, Medical/Regulatory/Legal, Marketing Operations, Learning & Development and Medical Affairs. TGaS serves clients across the spectrum of large (top 35), mid-sized, and emerging life sciences (pre-commercial) organizations.

TGaS® Advisors contributions help to inform our clients’ commercial structures, operating practices, resource planning and capabilities development.

The Director, Management Advisor, Omnichannel marketing position will report into the Vice President and will support the Omnichannel solution while serving in a client-facing and project management capacity.

During the course of client engagements, the Director, will lead project-level work to evaluate clients’ current and future-state needs as it relates to resources (headcount and financial) and skills/capabilities related to operating practices within a dynamically changing healthcare landscape and directly in support of the marketing function.

The Director, Omnichannel role is a critical, client-facing position responsible for executing and delivering contracted services; expanding the breadth and depth of value delivered to clients; engaging TGaS’ Operations team in delivery of the highest quality information and analyses; and broadening awareness of the company’s offerings across the bio-pharmaceutical industry.

The Director, Omnichannel will perform five key responsibilities:

1. Serve as a subject matter expert in how the industry leverage digital capabilities
2. Lead Advisory Services Engagements with Clients
3. Act as Omnichannel Service Lead
4. Identify business development opportunities through active listen and conversations with clients
5. Contribute to innovation and the growth of the overall solution

Digital Subject Matter Expert:

• Serve as a trust digital and omnichannel expert to both clients and internally at TGaS
• Proactively research trend, capabilities and client need in regard to digital channels and utilization

Lead Advisory Services Engagements with Clients

• Lead Omnichannel benchmarks and all projects at client sites, from project initiation to final delivery. This includes conducting in-depth interviews with functional leaders, executives and stakeholders to ascertain available resources and existing capabilities
• Capture / coordinate receipt of client-provided quantitative and qualitative information for input into TGaS’ database for analysis. Data commonly includes headcount, budgets, skills, operating practices, processes, supportive infrastructure, etc.
• Author benchmark engagement reports summarizing client’s resources and capabilities relative to peer set companies and TGaS’ continuums of best practices, including recommendations to improve operational effectiveness/efficiencies to coincide with the client organizations’ current or evolving/future needs
• Represent the Omnichannel solution while working collaboratively and cross-functionally with other TGaS teams in the course of client engagements spanning multiple TGaS solutions
• Participate in or (where appropriate) lead value-added client engagements (e.g., strategy and business planning sessions or workshops) which help to drive the value of TGaS benchmark results into clients’ operating practices, processes, or business results

Lead Advisory Services Engagements with Clients:

• Respond (accurately and in a timely manner) to client inquiries by providing