Director/Sr. Director, User Interface/User Experience

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Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Who We Are

The Hyperforce Platform UX design team is a small but mighty team that collaborates closely to solve complex developer experience problems for our internal builders. As Salesforce tackles the monumental transformation of the public cloud and AI revolution, we are looking for a Director/Sr. Director of UX to help lead the organization into the next chapter.

We lead Salesforce and our customers through the monumental transformations of the public cloud and AI revolution. We deliver innovation that powers the world’s #1 most trusted AI CRM. We transform how work gets done with AI-powered Copilots, providing unprecedented engineering productivity, automation, and proactive resolution for ever-improving security, availability, performance, efficiency, and scale. Our technology strategy enables a long horizon of success, through advancements in substrate maturity, achieving convergence of Ali and GovCloud architectures to Hyperforce, while also enabling new business opportunities, agility, cost efficiency, and new product capabilities.

 

What We Do

TheHyperforce Platform UX team designs solutions that enable our internal developers and admins to deliver innovative products to our customers.  Our solution portfolio includes developer planning and productivity, security resolution, and AI-powered Copilots. 

You...

You are a person who leads by doing, has & recognizes strong interaction design and visual storytelling skills, and has a deep passion for solving problems at scale. You thrive in a fast-paced entrepreneurial environment and are comfortable thinking outside of the box to navigate competing priorities. Your ability to influence and exceptional communication skills are essential to success in this role. You value clarity, listen carefully, and iterate quickly. You understand and value both quantitative & qualitative research methodologies, and have experience with data-informed design in an agile environment. You engage and inspire designers, product teams, and developers to do their best work and give your best effort every day. You own your product area and you drive both delivery and innovation. You take responsibility for your work and celebrate your team’s successes.

Responsibilities

• Nurture the existing high-functioning UX team via coaching, mentoring, and management (including managing managers)

• Continue to grow the team by recruiting, hiring, and onboarding world-class UX talent

• Contribute to and cultivate an inclusive, diverse, and collaborative Salesforce UX team and environment

• Influence and compellingly communicate the Customer 360 experience vision to a wide variety of internal and external stakeholders

• Reinforce a design-led and data-informed culture that leverages the best product, technology and innovative talent

• Build strong partnerships across disciplines, such as Product, Engineering, and Marketing

• Collaborate closely with product owners and user research to create a customer-focused vision for your product areas

• Work with product management and engineering to define product scope and roadmap

• Work with Engineering and QE to deliver high-quality final products

• Evangelize new interface guidelines and design patterns

• Lead your team crafting user-centered designs by considering personas, market segment analysis, customer feedback, site metrics, and usability findings

• Present design work to cross-functional stakeholders and executives for review and feedback

Requirements

• 10+ years of experience designing and delivering products in cross-functional teams from start to finish

• 5+ years of direct management experience

• A strong passion for managing and mentoring designers

• 5+ years of experience as a senior creative individual contributor

• BA/BS or MA/MS in design related field, or equivalent experience

• A portfolio demonstrating experience cre